How to fix diagnostic data showing pending

Question

How to fix diagnostic data showing pending

Meagher, Wally 0

Device diagnostic show "Pending Diagnostics Upload". How do you resolve this? The device is connected on our network. I am able to sync to it.

Anthony Morris 5 Reputation points Microsoft Employee

2025-05-14T19:02:38.1266667+00:00

Hi Wally! Good afternoon.

You have opened this question with the "Azure App Service" tag, but I'm not sure that is related to your question. Could you confirm, are you asking about an App Service?
Meagher, Wally 0 Reputation points

2025-05-14T19:12:07.84+00:00

Actually, I could not find the correct selection in the drop down list for the child field. What would the correct selection be for Diagnostic Collections in Azure?
Anthony Morris 5 Reputation points Microsoft Employee

2025-05-14T19:14:07.0366667+00:00

Ah I see! I think Azure Monitor would be the tag you are looking for in that case.
Vinod Pittala 3,930 Reputation points Microsoft External Staff Moderator

2025-05-14T21:47:08.05+00:00

Hello Meagher, Wally,

I understand you're trying to access diagnostic data. Could you please confirm whether this request pertains to a VM? You mentioned it’s for a “device,” but it’s unclear which specific device you're referring to.

To assist you more effectively, it would be helpful if you could provide additional details about the resource or scenario you're working with.

Thank you
Meagher, Wally 0 Reputation points

2025-05-15T14:31:34.6933333+00:00

I am trying to pull down diagnostic data from a Microsoft Surface 10 tablet. I can pull them down from some of my Surface 10 tablets but others hang on pending.
Vinod Pittala 3,930 Reputation points Microsoft External Staff Moderator

2025-05-16T21:52:58.7233333+00:00

Hello Meagher, Wally,

Thank you for the confirmation.

I understand that you're attempting to retrieve diagnostic data from the Microsoft Surface 10 tablet. To assist you accurately, I’d like to clarify one point:

Could you please confirm whether the diagnostic data you're referring to is sourced from Azure or directly from the device (Microsoft Surface 10) itself?

If the data is device-specific and not related to Azure services, unfortunately, we won’t be able to support that request, as our scope is limited to Azure-related diagnostics.

Kindly confirm this at your earliest convenience so we can proceed accordingly.

Thank you.
Vinod Pittala 3,930 Reputation points Microsoft External Staff Moderator

2025-05-19T22:46:18.8233333+00:00

Hello Meagher, Wally,

I wanted to follow up regarding the details I requested about the issue you encountered. Have you had a chance to review and share any updates?

Looking forward to your response.

Thank you
Vinod Pittala 3,930 Reputation points Microsoft External Staff Moderator

2025-05-22T00:30:28.5033333+00:00

Hello Meagher, Wally,

We haven't heard back from you regarding the advice Alex provided earlier. Could you please let us know if it was helpful? If you have any questions or encounter any issues, please don't hesitate to reach out. We are committed to resolving your concerns as a priority.

Thanks

1 answer

Your answer

Anthony Morris 5 Reputation points Microsoft Employee

2025-05-14T19:02:38.1266667+00:00

Hi Wally! Good afternoon.

You have opened this question with the "Azure App Service" tag, but I'm not sure that is related to your question. Could you confirm, are you asking about an App Service?
Meagher, Wally 0 Reputation points

2025-05-14T19:12:07.84+00:00

Actually, I could not find the correct selection in the drop down list for the child field. What would the correct selection be for Diagnostic Collections in Azure?
Anthony Morris 5 Reputation points Microsoft Employee

2025-05-14T19:14:07.0366667+00:00

Ah I see! I think Azure Monitor would be the tag you are looking for in that case.
Vinod Pittala 3,930 Reputation points Microsoft External Staff Moderator

2025-05-14T21:47:08.05+00:00

Hello Meagher, Wally,

I understand you're trying to access diagnostic data. Could you please confirm whether this request pertains to a VM? You mentioned it’s for a “device,” but it’s unclear which specific device you're referring to.

To assist you more effectively, it would be helpful if you could provide additional details about the resource or scenario you're working with.

Thank you
Meagher, Wally 0 Reputation points

2025-05-15T14:31:34.6933333+00:00

I am trying to pull down diagnostic data from a Microsoft Surface 10 tablet. I can pull them down from some of my Surface 10 tablets but others hang on pending.
Vinod Pittala 3,930 Reputation points Microsoft External Staff Moderator

2025-05-16T21:52:58.7233333+00:00

Hello Meagher, Wally,

Thank you for the confirmation.

I understand that you're attempting to retrieve diagnostic data from the Microsoft Surface 10 tablet. To assist you accurately, I’d like to clarify one point:

Could you please confirm whether the diagnostic data you're referring to is sourced from Azure or directly from the device (Microsoft Surface 10) itself?

If the data is device-specific and not related to Azure services, unfortunately, we won’t be able to support that request, as our scope is limited to Azure-related diagnostics.

Kindly confirm this at your earliest convenience so we can proceed accordingly.

Thank you.
Vinod Pittala 3,930 Reputation points Microsoft External Staff Moderator

2025-05-19T22:46:18.8233333+00:00

Hello Meagher, Wally,

I wanted to follow up regarding the details I requested about the issue you encountered. Have you had a chance to review and share any updates?

Looking forward to your response.

Thank you
Vinod Pittala 3,930 Reputation points Microsoft External Staff Moderator

2025-05-22T00:30:28.5033333+00:00

Hello Meagher, Wally,

We haven't heard back from you regarding the advice Alex provided earlier. Could you please let us know if it was helpful? If you have any questions or encounter any issues, please don't hesitate to reach out. We are committed to resolving your concerns as a priority.

Thanks

Answer 1

Hi Meagher, Wally,

Wally, I re-readed all messages, so let’s figure this out step by step.

First, since some tablets are working, it’s likely not a network-wide issue but something specific to those problematic devices. A good place to start is checking if they’re properly enrolled in Azure Monitor and have the correct policies applied. You can verify this in the Microsoft Endpoint Manager admin center.

If the tablets are supposed to be identical, one possibility is that the stuck ones might have outdated or corrupted agent configurations. Try reinstalling the Azure Monitor agent on one of the affected devices—sometimes that clears up weird pending states. The steps are in the Microsoft docs on agent installation.

Another thing to check is whether those tablets have enough storage or if their diagnostic services are crashing. Surface devices sometimes throttle background tasks when battery saver is on, so make sure power settings aren’t interfering.

If you’re still stuck, try pulling logs directly from one of the problematic tablets using:

Get-WinEvent -LogName "Microsoft-Windows-Diagnostics-Performance/Operational"

This might show errors that explain the hang-up.

Let me know if any of this helps.

Best regards,
Alex
P.S. If my answer help to you, please Accept my answer
PPS That is my Answer and not a Comment
https://ctrlaltdel.blog/

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How to fix diagnostic data showing pending

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