Hotmail and Outlook are not accessible, I get an error.

Question

It has been days since I can't access my Hotmail, what kind of error is this? How could I resolve this?

Answer 1

Hi @Pastilan,

According to my research, this error is related to a Chrome extension interfering with Microsoft's (Hotmail/Outlook) sign-up page.

Here are some troubleshooting you can try to resolve it: 

1.Disable Suspicious Chrome Extensions

• Open Chrome → Click ⋮ (Menu) → More Tools → Extensions.
• Disable extensions (especially ad blockers, security tools, or script injectors).
• Refresh the Hotmail sign-up page and try again.

2.Use Incognito/Private Mod

• Press Ctrl + Shift + N (Windows/Linux) or Cmd + Shift + N (Mac) to open Incognito.
• Try signing up again.

3.Try a Different Browser

• Use Microsoft Edge, Firefox, or Safari (without extensions) to sign up.

4.Clear Browser Cache & Cookies

• Go to Chrome Settings → Privacy and Security → Clear Browsing Data.
• Select Cookies and Cached Images/Files.
• Restart Chrome and try again.

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