I have a user who attempted to login to portal.office.com using an account she has used for years. The system identified her as a risky user and blocked her account - the only reason I can discern is that she was logging in from a different country. She was also recently switched from an e3 license to a business premium license. I have done the following: Gone to risky user and dismissed it and marked her as safe Reset her password (She was not compromised but tried that anyway) Block and unblock her account from the ms365 login Other users seem to be logging in just fine so it's not a tenant wide issue. I even tried excluding her form all conditional access policies. I need this user unblocked asap.

I have a user who is receiving a blocked sign in message despite resetting password and blocking and unblocking her after she tried to login from another country. That country is not blocked by conditional access,

Lee Drake (os3) 5

I have a user who attempted to login to portal.office.com using an account she has used for years. The system identified her as a risky user and blocked her account - the only reason I can discern is that she was logging in from a different country. She was also recently switched from an e3 license to a business premium license.

I have done the following:

Gone to risky user and dismissed it and marked her as safe
Reset her password (She was not compromised but tried that anyway)
Block and unblock her account from the ms365 login

Other users seem to be logging in just fine so it's not a tenant wide issue. I even tried excluding her form all conditional access policies.

I need this user unblocked asap.

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I have a user who is receiving a blocked sign in message despite resetting password and blocking and unblocking her after she tried to login from another country. That country is not blocked by conditional access,

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