Need to verify a custom domain within Azure that is registered in Route53

Question

Need to verify a custom domain within Azure that is registered in Route53

Velin Kalenderski 0

I have configured my TXT record in Azure, but when I click verify Azure just returns that it failed to verify the domain.

If I run a DNS check on the record through a DNSChecker or my terminal with 'nslookup -q=txt' the correct value is coming up.

Is there anything I'm missing?
How long did it take for your domain to be verified?

Sandeep G-MSFT 20,906 Reputation points Microsoft Employee Moderator

2025-05-18T03:41:51.89+00:00

@Velin Kalenderski

Thank you for posting this in Microsoft Q&A.

As I understand you are unable to verify a domain in Entra ID. You have already added the TXT and MX records in domain registar but still you are unable to verify the domain.

We will certainly work on this issue together to fix it ASAP.

We need some additional details regarding your environment. I have posted the requirement in Private message option on this thread. Respond to the requirements as per your convenience.
Sandeep G-MSFT 20,906 Reputation points Microsoft Employee Moderator

2025-05-22T03:27:08.59+00:00

@Velin Kalenderski

I wanted to check if you happen to check the message that I left in Private message. Respond to the message so that we can take this forward

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Sandeep G-MSFT 20,906 Reputation points Microsoft Employee Moderator

2025-05-18T03:41:51.89+00:00

@Velin Kalenderski

Thank you for posting this in Microsoft Q&A.

As I understand you are unable to verify a domain in Entra ID. You have already added the TXT and MX records in domain registar but still you are unable to verify the domain.

We will certainly work on this issue together to fix it ASAP.

We need some additional details regarding your environment. I have posted the requirement in Private message option on this thread. Respond to the requirements as per your convenience.
Sandeep G-MSFT 20,906 Reputation points Microsoft Employee Moderator

2025-05-22T03:27:08.59+00:00

@Velin Kalenderski

I wanted to check if you happen to check the message that I left in Private message. Respond to the message so that we can take this forward

Answer 1

Divyesh Govaerdhanan 6,235

Hello,

Welcome to Microsoft Q&A,

Even though you can query the TXT record, Azure may be querying from different name servers, and propagation might still be incomplete from Azure’s end. Sometimes it takes up to 1–2 hours. Azure retries verification periodically

Azure expects the TXT record to be placed exactly at the root of the custom domain you're verifying. Check that the TXT record name aligns exactly with the subdomain you're verifying. Also try removing all other TXT records temporarily (especially SPF/DMARC), add only the Azure-provided TXT value, and verify.

Please Upvote and accept the answer if it helps!!

Velin Kalenderski 0 Reputation points

2025-05-15T23:37:43.6566667+00:00

Hello Divyesh,

Thank you for your response.

It has been over 12 hours now since I did the configuration.

The TXT record is at the root of the domain within the Route53 hosted zone in AWS.
I also removed all other TXT records as per your recommendation.

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Need to verify a custom domain within Azure that is registered in Route53

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