Ghost Subscription Issue

Question

Ghost Subscription Issue

Nermine Aladdin 20

Hello

I have an active subscription on Azure, however, I cannot access it by any means. I tried all suggested ways (change directory, accounts ...etc.) nothing worked.

This subscription has containers that is charging me daily and I cannot access either the subscription or its containers. however, the billing section shows that subscription and the charges.

Any suggestions to solve this issue.

Thanks

Mohan Krishna T Sreeramulu 280 Reputation points Microsoft External Staff Moderator

2025-05-16T11:01:44.8266667+00:00

Hi Nermine Aladdin,

As per your concern your unable to access the Subscription, but you're still seeing charges for the resources. This can indeed be concerning, especially if you're incurring costs without being able to manage the resources.

Ensure that you are signed into the correct Azure directory. You can do this by selecting your account at the top right of the Azure portal and choosing the appropriate directory.

If you're in the correct directory but still can't access your subscription, check if your account has the necessary permissions. You may need to have the Owner role assigned to your account to access the subscription and its resources.

Sometimes, browser issues can cause sign-in problems. Try clearing your browser's cache and cookies or using a private browsing mode (like Incognito in Chrome or InPrivate in Edge).

If you have multiple Microsoft accounts (e.g., personal and work), ensure that you are using the correct account that is associated with your Azure subscription.

If your role lacks the necessary permissions (e.g., not a Billing Administrator or Subscription Owner),
you won’t be able to manage or cancel the subscription even if you can see the billing data Can you confirm if any changes were made to your Azure account (like role assignments) before you lost access?

"If none of the above steps resolve the issue, consider creating a support request with Azure to get assistance directly from the Team."
https://learn.microsoft.com/en-us/azure/azure-portal/supportability/how-to-create-azure-support-request.

Please let me know if you need further clarification or have any additional questions. I am here to assist you.

Please click on "Upvote" if the answer helps!!
Nermine Aladdin 20 Reputation points

2025-05-16T17:35:01.87+00:00

Thank for your reply.

I am the owner of the subscription, I did try to change directory (I have only one), I am in the right account, tried different browsers same issue.

I tried to submit a ticket it gives errors. I tried to call it is a recorded message. I cannot get a hold of any human to talk with in Microsoft to solve this issue.

So much frustrating
Mohan Krishna T Sreeramulu 280 Reputation points Microsoft External Staff Moderator

2025-05-19T07:12:29.0533333+00:00

Hi Nermine Aladdin,

I have reached you in private message, please respond to it.

Accepted answer

0 additional answers

Your answer

Mohan Krishna T Sreeramulu 280 Reputation points Microsoft External Staff Moderator

2025-05-16T11:01:44.8266667+00:00

Hi Nermine Aladdin,

As per your concern your unable to access the Subscription, but you're still seeing charges for the resources. This can indeed be concerning, especially if you're incurring costs without being able to manage the resources.

Ensure that you are signed into the correct Azure directory. You can do this by selecting your account at the top right of the Azure portal and choosing the appropriate directory.

If you're in the correct directory but still can't access your subscription, check if your account has the necessary permissions. You may need to have the Owner role assigned to your account to access the subscription and its resources.

Sometimes, browser issues can cause sign-in problems. Try clearing your browser's cache and cookies or using a private browsing mode (like Incognito in Chrome or InPrivate in Edge).

If you have multiple Microsoft accounts (e.g., personal and work), ensure that you are using the correct account that is associated with your Azure subscription.

If your role lacks the necessary permissions (e.g., not a Billing Administrator or Subscription Owner),
you won’t be able to manage or cancel the subscription even if you can see the billing data Can you confirm if any changes were made to your Azure account (like role assignments) before you lost access?

"If none of the above steps resolve the issue, consider creating a support request with Azure to get assistance directly from the Team."
https://learn.microsoft.com/en-us/azure/azure-portal/supportability/how-to-create-azure-support-request.

Please let me know if you need further clarification or have any additional questions. I am here to assist you.

Please click on "Upvote" if the answer helps!!
Nermine Aladdin 20 Reputation points

2025-05-16T17:35:01.87+00:00

Thank for your reply.

I am the owner of the subscription, I did try to change directory (I have only one), I am in the right account, tried different browsers same issue.

I tried to submit a ticket it gives errors. I tried to call it is a recorded message. I cannot get a hold of any human to talk with in Microsoft to solve this issue.

So much frustrating
Mohan Krishna T Sreeramulu 280 Reputation points Microsoft External Staff Moderator

2025-05-19T07:12:29.0533333+00:00

Hi Nermine Aladdin,

I have reached you in private message, please respond to it.

Answer 1

Hi Nermine Aladdin,

Please try to submit the support request by following the steps if you face any issue Please let me know I will assists to this.

1. Navigate to this link to start the process:

https://portal.azure.com/#view/Microsoft_Azure_Support/HelpAndSupportBlade/~/overview

2. Click Create a support request button at top

User's image

3. If you see Support AI Assistant as shown below, click Switch to old experience button on right. If not, proceed to step #4

User's image

4. On left, enter billing in the box and click Go

User's image

5. Select Billing and click Next

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6. Select your subscription from the dropdown and click Next

7. At this point there will be a delay of several seconds, and then various options will be displayed. Click Create a support request button at the top. Do not click any of the other options.

User's image

8. Fill out screen, Summary, Problem type, Problem subtype, then click Next button at bottom.

User's image

9. There will be another several second delay, and then some solutions will be displayed (this is similar to above). DO NOT CLICK any of the solutions, instead click on Return to support request button in upper left corner, similar to below

azure support request Return to support request

10. Now you are back at support case. Click Next button at bottom to continue to Additional details tab. Fill out information as required, one of the items you may need is your Subscription ID.

You can open separate browser tab and navigate to your subscription in portal, the ID is there, click the copy button to the right of it, then paste it into the box on Additional details tab. Click Next to advance to Review + create tab, then click Create.

Please click on "Accept the Answer " and "Upvote" if the answer helps!!

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