Account restrictions

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Account restrictions

Jerry Azuka 25

I've switched my subscription to a pay-as-you-go plan, but it seems the Azure portal hasn't updated. Despite logging off and back in, I'm still encountering a quota restriction that should only apply to a free account. Does anyone know how long it typically takes for a subscription upgrade to be reflected in the portal?

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Answer 1

Michele Ariis 2,040 MVP

Hi, when you convert free trial to payg the subscription state changes to enabled and the spending limit is removed instantly but quotas like vcpu stay at free trial levels until you manually request an increase from the portal or cli, credits are also removed right away and usage starts billing, if after conversion you still see errors like core quota exceeded it's because quotas didn’t change automatically, to verify the subscription is really payg use az account show and check that state is enabled and spendlimit is off, to unblock quotas go to subscriptions in the portal, usage + quotas, pick the resource type, select your region and request an increase, approval is usually fast for payg unless the region needs manual approval or has no capacity, if the portal still shows free trial after an hour try clearing cache or use inprivate, if cli also shows old state open a billing support ticket.

Jerry Azuka 25 Reputation points

2025-05-16T14:57:09.4666667+00:00

Yes, I am getting errors like core quota exceeded and when I try to request a quota increase I get the below message

Free trials are not eligible for quota adjustment. Upgrade your subscription first. even though I have upgraded my subscription
Michele Ariis 2,040 Reputation points MVP

2025-05-16T15:05:39.3066667+00:00

If you still see the "free trials are not eligible for quota adjustment" banner it means azure still sees the offer as free trial (0032p) even if you started the upgrade to payg (0003p), until billing completes the switch all services block quota requests, check with az account show that offer is 0003p and spendlimit is off, if still 0032p or enabledwithspendinglimit the upgrade is pending, common reasons: payment method validation not finished (wait and retry), missing tax or identity info (complete in billing settings), upgrade wizard not confirmed (rerun and confirm), aad token still carries old claim (logout or use inprivate), once fixed the change takes max 10 min globally, if cli shows payg but portal doesn’t clear portal cache from settings - clear console cache or use inprivate, after upgrade confirmed you can request quota increases from usage + quotas, usually auto-approved in 5–30 min unless region has no capacity, if still stuck open a billing ticket - subscription management - upgrade didn’t complete, normally resolved in a few hours.
Jerry Azuka 25 Reputation points

2025-05-16T15:13:00.25+00:00
getting below message while checking my subscription through cli

{

"authorizationSource": "RoleBased",

"displayName": "Azure subscription 1",

"id": "/subscriptions/",

"managedByTenants": [],

"state": "Enabled",

"subscriptionId": "",

"subscriptionPolicies": {

"locationPlacementId": "Public_2014-09-01", "quotaId": "FreeTrial_2014-09-01", "spendingLimit": "On"

},

"tenantId": "ccf6dc4a-9fe9-4c20-85a6-46d2709e8435"
Michele Ariis 2,040 Reputation points MVP

2025-05-19T07:07:11.32+00:00
Hi, your upgrade to Pay-As-You-Go didn’t complete successfully. As long as the output from az account show shows:

"quotaId": "FreeTrial_2014-09-01", "spendingLimit": "On"

you're still on a free trial subscription, and Azure will block quota increases. In a proper Pay-As-You-Go subscription, spendingLimit should be "Off" and the quotaId should change.

To complete the upgrade:

Go to the portal (Billing > Subscriptions > “Upgrade” banner).

Make sure payment method and tax info are completed.

Finish the wizard — click “Review + convert” and accept the terms.

Wait 10–30 minutes or sign out and back in (old tokens may still show "Free Trial").

If it still says Free Trial after ~1 hour, open a support ticket (Help + Support > Billing > Subscription management).

Once you're on Pay-As-You-Go, you'll be able to request quota increases (Subscriptions - Usage + quotas - Compute).

If you're in a hurry, just create a new Pay-As-You-Go subscription and move your resources there, it's often faster than waiting for a stuck upgrade.
Ashok Gandhi Kotnana 10,270 Reputation points Microsoft External Staff Moderator

2025-05-20T10:27:42.25+00:00

Hi @Jerry Azuka

Just want to check if the above answer worked for you or else please let us know if any help, we are always here to help whenever you need us.

Please do not forget to "Accept the answer” and “upvote it” wherever the information provided helps you, this can be beneficial to other community members.it would be greatly appreciated and helpful to others.

Answer 2

Jerry Azuka 25

All sorted thanks

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Account restrictions

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