New phone, Authenticator app won’t work

Question

I got a new iPhone two months ago and have not been able to get my Authenticator app to work properly. I have tried everything that the self help answers have suggested and nothing has worked. The pop up box where I should be able to enter the code that the Authenticator generates does not appear for me. I need help to be able to access my schoolwork.

Answer 1

Hello Amanda Browne049,

Thanks for your question.

You have two options. To contact your admin or Microsoft support.

You will need to contact your IT administrator, to assist you in resetting your account.

To contact support you can call the Global Support lines here: https://support.microsoft.com/en-us/topic/customer-service-phone-numbers-c0389ade-5640-e588-8b0e-28de8afeb3f2

See: https://learn.microsoft.com/en-us/xandr/curate/troubleshooting-multi-factor-authentication-mfa.

You can mark it 'Accept Answer' and 'Upvote' if this helped you.

Regards,

Abiola