Restore a point in time backup for a CosmosDB with periodic backups

Question

Restore a point in time backup for a CosmosDB with periodic backups

xdf1038 45

Hi,

I need to restore a backup but I don't see the point in time restore option in the menu

Please restore the dev CosmosDB to around 10 AM this morning.

Thank you

xdf1038 45 Reputation points

2025-05-19T12:43:33.7466667+00:00

I need help ASAP!!!!!!!

Though we have a developer support plan on the subscription I cannot create a regular support ticket.
xdf1038 45 Reputation points

2025-05-19T13:00:09.6733333+00:00

Why can't I open a support case? We are paying for that!

How can I trust Microsoft after this?
Vijayalaxmi Kattimani 3,410 Reputation points Microsoft External Staff Moderator

2025-05-19T14:09:15.7266667+00:00

Hi xdf1038

Greetings!

As we understand that, you are trying to restore your Azure Cosmos DB to a specific point in time but can’t find the option to do so in the menu.

To assist you further, could you please share the requested details via private message.

We would like to inform you that, the Point-in-Time Restore blade is only available for Cosmos DB accounts that were provisioned with continuous backup mode. If your account uses periodic backup mode, this feature is not available in the portal UI or CLI.

Note: You cannot switch an existing periodic backup account to continuous mode. You must create a new account.

Regarding to the Developer support plan.

Developer Support Plan does not include technical support since 06-Feb-2025. You must have a Standard support plan or higher (Standard, Professional Direct, or Premier) to open a technical support ticket. You must have a Standard support plan or higher (Standard, Professional Direct, or Premier) to initiate a Cosmos DB data restore request.

When you try to create a support ticket with a Developer plan, the Azure portal only shows documentation links, not the option to raise a technical support case, because that plan only includes billing and subscription support, not technical issues.

You may upgrade your support plan or reach out to Microsoft through this link [ https://support.microsoft.com/] for guidance regarding the plan upgrade.

We would be more than happy to assist you with any technical questions you have here on Q&A. Any time you post a new thread; you will receive a response within 8 business hours (see here for more details on the SLA and subscription benefits).

I hope this information helps. Please do let us know if you have any further queries.
xdf1038 45 Reputation points

2025-05-19T14:20:08.6533333+00:00

Thanks for at least getting back to me relatively quickly. However I am still very dissatisfied with the service level and that the support plan we pay for effectively became almost worthless
Vijayalaxmi Kattimani 3,410 Reputation points Microsoft External Staff Moderator

2025-05-19T14:24:23.27+00:00

Hi xdf1038

We sincerely apologize for the inconvenience caused.

Could you please share the requested details via private message at your earliest convenience, so we can assist you further in troubleshooting the issue.
Vijayalaxmi Kattimani 3,410 Reputation points Microsoft External Staff Moderator

2025-05-20T09:13:27.7633333+00:00

Hi xdf1038

We have engaged our internal team to initiate a point-in-time restore. We will promptly inform you as soon as we receive any updates.

We appreciate your patience.
Sai Raghunadh M 4,640 Reputation points Microsoft External Staff Moderator

2025-05-21T09:48:14.0566667+00:00

Hi xdf1038

Just checking in to see if the below answer helped. If this answers your query, do click Accept Answer and Yes for was this answer helpful. And, if you have any further query do let us know.

Accepted answer

0 additional answers

Your answer

xdf1038 45 Reputation points

2025-05-19T12:43:33.7466667+00:00

I need help ASAP!!!!!!!

Though we have a developer support plan on the subscription I cannot create a regular support ticket.
xdf1038 45 Reputation points

2025-05-19T13:00:09.6733333+00:00

Why can't I open a support case? We are paying for that!

How can I trust Microsoft after this?
Vijayalaxmi Kattimani 3,410 Reputation points Microsoft External Staff Moderator

2025-05-19T14:09:15.7266667+00:00

Hi xdf1038

Greetings!

As we understand that, you are trying to restore your Azure Cosmos DB to a specific point in time but can’t find the option to do so in the menu.

To assist you further, could you please share the requested details via private message.

We would like to inform you that, the Point-in-Time Restore blade is only available for Cosmos DB accounts that were provisioned with continuous backup mode. If your account uses periodic backup mode, this feature is not available in the portal UI or CLI.

Note: You cannot switch an existing periodic backup account to continuous mode. You must create a new account.

Regarding to the Developer support plan.

Developer Support Plan does not include technical support since 06-Feb-2025. You must have a Standard support plan or higher (Standard, Professional Direct, or Premier) to open a technical support ticket. You must have a Standard support plan or higher (Standard, Professional Direct, or Premier) to initiate a Cosmos DB data restore request.

When you try to create a support ticket with a Developer plan, the Azure portal only shows documentation links, not the option to raise a technical support case, because that plan only includes billing and subscription support, not technical issues.

You may upgrade your support plan or reach out to Microsoft through this link [ https://support.microsoft.com/] for guidance regarding the plan upgrade.

We would be more than happy to assist you with any technical questions you have here on Q&A. Any time you post a new thread; you will receive a response within 8 business hours (see here for more details on the SLA and subscription benefits).

I hope this information helps. Please do let us know if you have any further queries.
xdf1038 45 Reputation points

2025-05-19T14:20:08.6533333+00:00

Thanks for at least getting back to me relatively quickly. However I am still very dissatisfied with the service level and that the support plan we pay for effectively became almost worthless
Vijayalaxmi Kattimani 3,410 Reputation points Microsoft External Staff Moderator

2025-05-19T14:24:23.27+00:00

Hi xdf1038

We sincerely apologize for the inconvenience caused.

Could you please share the requested details via private message at your earliest convenience, so we can assist you further in troubleshooting the issue.
Vijayalaxmi Kattimani 3,410 Reputation points Microsoft External Staff Moderator

2025-05-20T09:13:27.7633333+00:00

Hi xdf1038

We have engaged our internal team to initiate a point-in-time restore. We will promptly inform you as soon as we receive any updates.

We appreciate your patience.
Sai Raghunadh M 4,640 Reputation points Microsoft External Staff Moderator

2025-05-21T09:48:14.0566667+00:00

Hi xdf1038

Just checking in to see if the below answer helped. If this answers your query, do click Accept Answer and Yes for was this answer helpful. And, if you have any further query do let us know.

Answer 1

Hi xdf1038

You are trying to restore your Azure Cosmos DB to a specific point in time but can’t find the option to do so in the menu.

We have mitigated the issue, and the point-in-time restore backup is now available for your cosmos DB. Kindly refer to the information shared in the private message for further details.

The following link pertains to the migration from periodic to continuous backup mode.

Migrate an Azure Cosmos DB account from periodic to continuous backup mode | Microsoft Learn

We would like to inform you that, Continuous Backup Mode (Point-in-Time Restore - PITR) is now generally available. To enable self-service restores via the Azure Portal, CLI, or PowerShell, you may migrate your existing Cosmos DB account to Continuous Backup Mode. For more details, please refer to the following link: https://aka.ms/AAdd7ez

If my response helped address your concern, kindly click 'Accept Answer' and select 'Yes' for 'Was this answer helpful.' If you have any further questions or require additional assistance, please do let us know.

Thank you,

Vijayalaxmi Kattimani 3,410 Reputation points Microsoft External Staff Moderator

2025-05-22T09:28:00.21+00:00

Hi xdf1038

Following up to see, we haven’t heard from you on the last response provided by us.

If the above answer helped you to overcome on your challenges, please do click Accept Answer and Yes for was this answer helpful. And, if you have any further query do let us know.

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Restore a point in time backup for a CosmosDB with periodic backups

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