what happens if you send messages and they fail to get to recipient?

Question

idf messages fail to get through, what to do? Ive closed VPN, ive deleted cache, ive restarted teams , ive reloaded teams , what do i do please ?

Answer 1

1. Check Your Connection

Test internet stability:

Open a browser and visit fast.com or run ping 8.8.8.8 in Command Prompt.

If unstable, restart your router or switch networks (e.g., use mobile hotspot).

Firewall/Antivirus:

Temporarily disable them to rule out blocking (Teams needs ports 443 and 80 open).

2. Verify Recipient’s Status

Are they offline? Check their status in Teams (grey = offline, green = online).

Did they block you? Ask them via another method (email, phone).

Is Teams down? Check Microsoft Teams Status.

3. Advanced Fixes for Teams

Reset Teams Data:

Close Teams > Press Win + R > Type %appdata%\Microsoft\Teams > Delete ALL files in this folder > Restart Teams.

Repair/Reinstall Teams:

Go to Windows Settings > Apps > Microsoft Teams > Modify > Repair.

If no change, uninstall and reinstall from Teams Official Download.

4. Check Message-Specific Issues

Large files? Teams limits attachments to 250GB (but may fail earlier).

Restricted content? Certain links/words trigger delays (e.g., spam filters).

Group vs. 1:1 chats: Test if the issue happens in both.