Azure Data Factory - Launch Studio and sits on Loading

Question

Azure Data Factory - Launch Studio and sits on Loading

Lloyd Rice 0

Worked on a data factory all morning just fine and then the following happened.

Azure Data Factory - for development data factory, after launching studio, sits on "loading" for more than 15 minutes.

Exception thrown - Encountered internal server error. Diagnostic information: timestamp '20250519T193654Z', subscription id '', tracking id 'c60f9eaf-1aa3-4c54-b9c8-dc1c4e8cdbcc', request correlation id 'c60f9eaf-1aa3-4c54-b9c8-dc1c4e8cdbcc'. (Code: InternalServerError)

can open all other Azure services just fine.

Chandra Boorla 14,665 Reputation points Microsoft External Staff Moderator

2025-05-20T19:44:25.1333333+00:00

@Lloyd Rice

We haven’t heard from you on the last response and was just checking back to see if you have a resolution yet. In case if you have any resolution, please do share that same with the community as it can be helpful to others. Otherwise, will respond with more details and we will try to help.

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Chandra Boorla 14,665 Reputation points Microsoft External Staff Moderator

2025-05-20T19:44:25.1333333+00:00

@Lloyd Rice

We haven’t heard from you on the last response and was just checking back to see if you have a resolution yet. In case if you have any resolution, please do share that same with the community as it can be helpful to others. Otherwise, will respond with more details and we will try to help.

Answer 1

@Lloyd Rice

It looks like you're experiencing an issue where Azure Data Factory Studio hangs on the "Loading" screen, followed by this error:

InternalServerError Timestamp: 20250519T193654Z Tracking ID: c60f9eaf-1aa3-4c54-b9c8-dc1c4e8cdbcc Request Correlation ID: c60f9eaf-1aa3-4c54-b9c8-dc1c4e8cdbcc

This typically points to a transient internal issue with the ADF service, possibly backend-related. Since you're able to access other Azure services just fine, the problem seems isolated to ADF Studio.

Here are a few troubleshooting steps you can try:

Check Azure Service Health

Go to https://status.azure.com or the Service Health blade in the Azure Portal.
Look for any active incidents in the region where your Data Factory is deployed.

Use a Private/Incognito Browser Window

Sometimes stale sessions or cached files can prevent Studio from loading.
Try launching ADF Studio in an incognito window or another browser.

Clear Browser Cache (Specific to ADF)

In Chrome: Go to chrome://settings/siteData, search for adf.azure.com, and remove it.

Retry After Some Time

If the issue is due to a backend service glitch, it may resolve automatically after a short time.

Verify Network Connectivity

Make sure your internet connection is stable and that there are no VPN/firewall restrictions affecting access to Azure services.

Log Out and Log Back In

Signing out of the Azure portal and logging back in can reset session issues that might be affecting your experience.

I hope this information helps. Please do let us know if you have any further queries.

Kindly consider upvoting the comment if the information provided is helpful. This can assist other community members in resolving similar issues.

Thank you.

Chandra Boorla 14,665 Reputation points Microsoft External Staff Moderator

2025-05-21T18:48:49.52+00:00

@Lloyd Rice

Following up to see if the above suggestion was helpful. If this answers your query, do click Accept Answer and Yes for was this answer helpful. And, if you have any further query do let us know.

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Azure Data Factory - Launch Studio and sits on Loading

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