Asset endpoints tab in Azure IOT operations experience portal (iotoperations.azure.com) does not load

Question

Asset endpoints tab in Azure IOT operations experience portal (iotoperations.azure.com) does not load

Supreeth K 0

I am trying to follow this tutorial linked below to do the following via the operations experience web UI (iotoperations.azure.com) : "To create asset endpoints, assets and subscribe to OPC UA tags and events, use the operations experience"

https://learn.microsoft.com/en-us/azure/iot-operations/end-to-end-tutorials/tutorial-add-assets

I can see my site . I can also see my IoT operations instance as shown in the image below

overview_tab_scrrenshot

However, when I click on the 'Asset endpoints' tab, I am not taken to the 'asset endpoints' screen as shown in the screenshot. Instead, I am stuck with a page as shown below:

asset_endpoints_not_loading_scrrenshot

When I check the network tab in developer tools, the http requests seem to be successful.

Any ideas what might be happening?...

Is there a way to create the 'Asset endpoints', 'assets', 'dataflows' etc specified in the above tutorial directly via the azure portal (portal.azure.com) instead of doing it via the iot operations web UI?

Thanks and Regards,

Supreeth K

VSawhney 715 Reputation points Microsoft External Staff Moderator

2025-05-20T02:50:45.25+00:00
Hello Supreeth K,

I understand you're facing an issue with the Asset Endpoints tab not loading in the Azure IoT Operations portal. Here are a few things you might want to try or check:

Permissions: Ensure that your Microsoft Entra ID account has the necessary permissions (at least contributor level) for the resource group containing your IoT Operations instance. If you don’t have the right permissions, it can lead to issues with loading certain sections of the portal.

Browser Issues: Sometimes the browser cache can cause problems with loading pages. Try clearing your browser cache or using a different web browser to see if the issue persists.

Network Issues: Since you mentioned that HTTP requests in the network tab seem successful, ensure that there are no firewall or network security settings blocking any of the necessary endpoints that the IoT Operations experience requires.

Check Service Status: Sometimes the Azure services may experience intermittent issues. You can check the Azure status page to see if there are any ongoing issues with the IoT Operations services.

Alternative Methods: Regarding your question about creating asset endpoints, assets, and dataflows directly via the Azure portal, unfortunately, those functionalities are primarily designed to be managed through the IoT Operations web UI. If you still want to create them without using the web UI, you might consider using the Azure CLI commands. The CLI allows for managing assets remotely.

If these steps don’t resolve your issue, I have a few follow-up questions to better understand the situation and help you further on the issue:

What browser are you using to access the IoT Operations portal?

Are you experiencing similar loading issues with other tabs, or is it specific to the Asset Endpoints tab?

Have you checked if other users with similar permissions are experiencing the same problem?

Can you share any error messages you see in the console or additional information from the network tab when attempting to load the Asset Endpoints?

Hope this helps! Thank you!
VSawhney 715 Reputation points Microsoft External Staff Moderator

2025-05-21T04:30:22.6066667+00:00

Hello Supreeth K,

Following up to check if the response provided helped you in solving the issue. Please feel free to reach us for further queries.

Thank you!
VSawhney 715 Reputation points Microsoft External Staff Moderator

2025-05-21T06:14:15.9533333+00:00

Hello Supreeth K,

Following up again to see if the response was helpful or you need any further help on the given issue. Please feel free to reach us.

Thank you!

1 answer

Your answer

VSawhney 715 Reputation points Microsoft External Staff Moderator

2025-05-21T04:30:22.6066667+00:00

Hello Supreeth K,

Following up to check if the response provided helped you in solving the issue. Please feel free to reach us for further queries.

Thank you!
VSawhney 715 Reputation points Microsoft External Staff Moderator

2025-05-21T06:14:15.9533333+00:00

Hello Supreeth K,

Following up again to see if the response was helpful or you need any further help on the given issue. Please feel free to reach us.

Thank you!

Answer 1

Hello Supreeth K,

welcome to this moderated Azure community forum.

I just tried this with an AIO device already having Asset endpoint and it works here (Chrome browser, West Europe Region).

This could be a 'simple' browser issue.

Can you retry this with another browser, in in-private mode? Or on another device?

The IoT Operations portal is the only web experience offered to work with these Assets and Asset endpoints.

I create the Asset endpoint and Asset itself using the CLI command too.

The Asset endpoint is complex (due to the way the secrets are organized) so I misuse a dummy endpoint for adding the credentials in the secret store.

Perhaps you can use this CLI way to force the UI to open up those pages...

If the response helped, do "Accept Answer". If it doesn't work, please let us know the progress. All community members with similar issues will benefit by doing so. Your contribution is highly appreciated.

Dominic 1,631 Reputation points Microsoft Employee

2025-05-20T08:17:52.4966667+00:00

You can find the CLI equivalent commands to the operations experience web UI here: https://learn.microsoft.com/en-us/azure/iot-operations/discover-manage-assets/howto-manage-assets-remotely?tabs=cli

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Asset endpoints tab in Azure IOT operations experience portal (iotoperations.azure.com) does not load

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