When opening laptop - inserting pin - 0x80284001

Question

Hello!

I have tried to follow a guide I found in regards to my issues with my pin.

I am logged in as administrator, I have full access to all the system (its my personal computer. Not a work computer)

Every time my laptop goes into standby or off, I need to insert my pin. When doing so I receive the same screen as the user in the other question.

I have tried following these instructions:
https://learn.microsoft.com/en-us/answers/questions/2191353/problem-with-pin-when-i-open-my-laptop?forum=windowserver-all&referrer=answers
https://answers.microsoft.com/en-us/windows/forum/all/log-in-pin-something-went-wrong-code0x80284001/2b11bdec-14fb-449e-a121-7d00f852a24d
https://www.justanswer.com/laptop/iu8p8-when-boot-put-pin-number-error-code.html

But nothing is working.

The laptop is brand new:

Tried using Speccy to get the system data but received this:

Please, I need help!!!

Answer 1

First, Try the Quick Fixes:

Press Windows + R, type services.msc and restart the Microsoft Account Sign-in Assistant service

Open Command Prompt as admin and run:

net stop NgcSvc

net start NgcSvc

Reset Your PIN Properly:

Go to Settings > Accounts > Sign-in options

Click "I forgot my PIN" and follow the prompts to create a new one

If that fails, temporarily switch to password login:

In the same menu, select "Password" and add one

Reboot and log in with password

Then try setting the PIN again

Deep System Repair:

Open admin Command Prompt and run these commands in order:

sfc /scannow

dism /online /cleanup-image /restorehealth

Then reset Windows Hello components:

rd /s /q "%WinDir%\ServiceProfiles\LocalService\AppData\Local\Microsoft\Ngc"

rd /s /q "%WinDir%\ServiceProfiles\LocalService\AppData\Local\Microsoft\NgcCtnr"

Registry Fix (Advanced):

Press Windows + R, type regedit and navigate to:

HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\Windows\System

Create a new DWORD (32-bit) Value named AllowDomainPINLogon

Set its value to 1

Last Resort Options:

Create a new local admin account and migrate your files

Perform a Windows Refresh (keeps files but reinstalls Windows):

Go to Settings > System > Recovery > Reset this PC

Choose "Keep my files"

Important Note: Since this is a brand-new laptop, you might want to consider a full factory reset if the issue persists, as there may be some corruption in the initial setup. Your files won't be affected if you choose the "Keep my files" option.