Azure Cost Management
A Microsoft offering that enables tracking of cloud usage and expenditures for Azure and other cloud providers.
3,644 questions
The black hole in the Azure Universe: How to reach customer support when your login is not working and you're billed 6.000€ every year for no reason?
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bastlix
0
Reputation points
Stuck in the Azure
Someone created an Azure Startups account for us as part of a student project. This ended last year and Microsoft charges us 500€ each month for services we don't use. I realized this after a while, tried to login but it didn't work back then since I switched my mobile device and the login was stuck in a loop of requesting the authenticator app. I replied to one of their emails but never heard back - noreply after all. The authentication has changed now it seems and I'm logged in with my email but no services or subscriptions are shown. Yet we still get billed. For the support to work, an azure service needs to be selected which we can't do due to some tenant issue and there is no way to reach someone - yet for a product we would pay 6.000€ per year which I find ridiculous. The tenant issue mentioned is this one:
{ "sessionId": "161ca9c23f684946bfa16a37d5c7ccc8", "errors": [ { "errorMessage": "interaction_required: AADSTS16000: User account '{EUII Hidden}' from identity provider 'live.com' does not exist in tenant 'Microsoft Services' and cannot access the application 'e6694c91-1590-4e35-9bb7-b865c638b9c1'(Microsoft_Azure_SupportPortalExtension) in that tenant. The account needs to be added as an external user in the tenant first. Sign out and sign in again with a different Azure Active Directory user account. Trace ID: c8a0ab3e-ca64-483a-81f5-db9c34bb0d00 Correlation ID: b86b3f55-d75e-430e-8254-9d6b678dd1a6 Timestamp: 2025-05-20 10:29:00Z", "clientId": "e6694c91-1590-4e35-9bb7-b865c638b9c1", "scopes": [ "959678cf-d004-4c22-82a6-d2ce549a58b8/.default" ] } ] }
Any help is much appreciated! Thinking about rewards at this point :D
Alternatively please leave a rating of which is most ridiculous:
a) That a billion dollar company can't provide services for a 6.000€ / year product, yet startups can
b) That someone said it's ok to only offer self help, since apparently the invested time by me is free
c) That it's ok to charge for something people don't use in today's time
Thankfully, bastlix
Azure Cost Management
{count} votes
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Srinivasa Reddy Jaggavarapu 1,560 Reputation points Microsoft External Staff Moderator2025-05-20T20:55:02.52+00:00 Hi bastlix,
Could you please provide us with the following details to help us investigate the issue further?
Tenant ID or Domain Name: This helps us identify your organization in our system.
- UPN Address: The specific user's principal name (email address) you are trying to log in with.
These details will assist us in pinpointing the root cause of the error and resolving it promptly. Thank you!
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Srinivasa Reddy Jaggavarapu 1,560 Reputation points Microsoft External Staff Moderator
2025-05-21T19:15:31.4266667+00:00 Hi bastlix,
Could you please provide the Tenant ID or Domain Name to help us identify your organization, along with the UPN address (user's principal name or email) of the account experiencing the issue? These details will allow us to investigate the problem and resolve it promptly.
Thank you!
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Srinivasa Reddy Jaggavarapu 1,560 Reputation points Microsoft External Staff Moderator
2025-05-23T00:24:17.69+00:00 Hi bastlix,
We haven't heard back from you regarding the request I mentioned earlier. Could you please provide me with the details at your earliest convenience? We are committed to resolving your concerns as a priority.
Thanks
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bastlix 0 Reputation points
2025-05-31T11:31:34.4433333+00:00 I shared these earlier but just realized that is has been deleted (see screenshot) - is there anyone from MS Azure who I could direct this too via email or so?
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bastlix 0 Reputation points
2025-06-16T16:37:46.1+00:00 Any help? Where can I share this with who?
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Srinivasa Reddy Jaggavarapu 1,560 Reputation points Microsoft External Staff Moderator
2025-06-23T18:48:28.7533333+00:00 Hi bastlix,
Could you please provide the Tenant ID or Domain Name to help us identify your organization, along with the UPN address (user's principal name or email) of the account experiencing the issue? These details will allow us to investigate the problem and resolve it promptly.
Thank you!
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