Azure failed to provision a service and now I cannot create it at all

Question

Azure failed to provision a service and now I cannot create it at all

David Hirst 20

I have tried to provision a server on this service and whilst validation was successful it failed to create the service with a meaningless error. When I have attempted to recreate the provisioning, again succeeding the validation step it tells me it cannot create the service because it already exists. I then check the index to see that there is a server in the dropping state and it has been that way for several hours.

Vijayalaxmi Kattimani 3,410 Reputation points Microsoft External Staff Moderator

2025-05-20T14:35:50.35+00:00
Hi David Hirst

Greetings!

As we understand that, you are having an issue with provisioning a service in Azure. You have mentioned that after a failed creation attempt, it says the service already exists, but you see it in a dropping state.

Here are a few things you could try:

Investigate the activity logs in the Azure portal. This can provide you with insights on what went wrong during the creation process. You can view these via: https://learn.microsoft.com/en-us/azure/azure-monitor/platform/activity-log?tabs=powershell

If a server is stuck in the dropping state, you might need to wait for Azure to complete its cleanup process. If it persists for several hours, manually delete the resource through the portal or use az resource delete via Azure CLI.

Check for Quotas and Limits, ensure that you haven't hit any Azure subscription or service limits, as that could prevent provisioning.

If the name is locked by the resource in the "dropping" state, you won’t be able to recreate it until it's fully deleted. You can try provisioning with a different name.

Also, could you please let us know what type of service you are attempting to provision?

If the issue is persistent and blocking progress, could you please share the requested details via private message as it will help us conduct a more thorough investigation.

I hope this information helps. Please do let us know if you have any further queries.
David Hirst 20 Reputation points

2025-05-21T16:00:56.4766667+00:00

Still not removed itself. PM updated.
Vijayalaxmi Kattimani 3,410 Reputation points Microsoft External Staff Moderator

2025-05-23T08:50:23.1033333+00:00

Hi David Hirst

Could you please share the requested details via private message at your earliest convenience, so we can assist you further in troubleshooting the issue.

Accepted answer

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Vijayalaxmi Kattimani 3,410 Reputation points Microsoft External Staff Moderator

2025-05-20T14:35:50.35+00:00

Hi David Hirst

Greetings!

As we understand that, you are having an issue with provisioning a service in Azure. You have mentioned that after a failed creation attempt, it says the service already exists, but you see it in a dropping state.

Here are a few things you could try:

Investigate the activity logs in the Azure portal. This can provide you with insights on what went wrong during the creation process. You can view these via: https://learn.microsoft.com/en-us/azure/azure-monitor/platform/activity-log?tabs=powershell

If a server is stuck in the dropping state, you might need to wait for Azure to complete its cleanup process. If it persists for several hours, manually delete the resource through the portal or use az resource delete via Azure CLI.

Check for Quotas and Limits, ensure that you haven't hit any Azure subscription or service limits, as that could prevent provisioning.

If the name is locked by the resource in the "dropping" state, you won’t be able to recreate it until it's fully deleted. You can try provisioning with a different name.

Also, could you please let us know what type of service you are attempting to provision?

If the issue is persistent and blocking progress, could you please share the requested details via private message as it will help us conduct a more thorough investigation.

I hope this information helps. Please do let us know if you have any further queries.
David Hirst 20 Reputation points

2025-05-21T16:00:56.4766667+00:00

Still not removed itself. PM updated.
Vijayalaxmi Kattimani 3,410 Reputation points Microsoft External Staff Moderator

2025-05-23T08:50:23.1033333+00:00

Hi David Hirst

Could you please share the requested details via private message at your earliest convenience, so we can assist you further in troubleshooting the issue.

Answer 1

Hi David Hirst

It looks like the error you're seeing is due to a provisioning failure that left the server in a stuck or "Dropping" state. This is preventing you from either cleaning it up or trying to provision it again.

Here’s what you can do to check if the server still exists in Azure:

az postgres server list [--resource-group]

This will show all existing servers. If the problematic server is still listed, you can manually delete it using:

az resource delete [--resource-group]
                   [--name]
                   [--resource-type]

Don’t try to re-create the resource immediately: After a failed provisioning attempt, the system might still think the resource exists. Trying again too soon can lead to more failures.
Clear your browser cache or try a different browser: Sometimes the Azure portal behaves unpredictably due to cached data.
Use a different name if you try again: Even if a deployment fails, the resource name might still be temporarily reserved. Choosing a new name can help avoid conflicts
Retry creating Postgres SQL server using below Azure CLI

az postgres server create [--admin-password]
                          [--admin-user]
                          [--assign-identity]
                          [--auto-grow {Disabled, Enabled}]
                          [--backup-retention]
                          [--geo-redundant-backup {Disabled, Enabled}]
                          [--infrastructure-encryption {Disabled, Enabled}]
                          [--location]
                          [--minimal-tls-version {TLS1_0, TLS1_1, TLS1_2, TLSEnforcementDisabled}]
                          [--name]
                          [--public]
                          [--resource-group]
                          [--sku-name]
                          [--ssl-enforcement {Disabled, Enabled}]
                          [--storage-size]
                          [--tags]
                          [--version]

If the issue persists, please don't hesitate to reach out, we're here to help and will assist you further.

PratikLad 1,830 Reputation points Microsoft External Staff Moderator

2025-05-26T12:27:15.85+00:00

Hi David Hirst, We haven’t heard from you on the last response and wanted to follow up to check if your issue has been resolved.

If you have found a solution, we would appreciate it if you could share it with the community, as it may be helpful to others. Otherwise, please provide more details, and we will do our best to assist you further.
PratikLad 1,830 Reputation points Microsoft External Staff Moderator

2025-05-27T11:00:42.7566667+00:00

Hi David Hirst, We haven’t heard from you on the last response and wanted to follow up to check if your issue has been resolved.

If you have found a solution, we would appreciate it if you could share it with the community, as it may be helpful to others. Otherwise, please provide more details, and we will do our best to assist you further.
David Hirst 20 Reputation points

2025-05-27T11:13:23.5666667+00:00

I am still waiting for a response to my PM.

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Azure failed to provision a service and now I cannot create it at all

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