Cannot access the Azure AI Agent Service because of regional issues

Question

Cannot access the Azure AI Agent Service because of regional issues

Zain 0

I'm getting the following error on the top when i try to access agents section in my Azure AI Foundry project:

"**Unable to access your agents"
"**Agents is unavailable in the region of the selected connected Azure OpenAI resource. Please update the connected Azure OpenAI resource. Learn more about the supported regions"

The region I'm using is EAST US 2 and I'm sure it's supported in the agent service. I have connected my Azure Open AI service to my foundry project and have deployed GPT-4.1 model in there but in the agents section I'm still getting this error.

I'm also attaching screenshot of the whole screen for reference:
User's image

Kindly please let me know what's the actual issue because this all doesn't make much sense.

Ashher 0 Reputation points

2025-05-20T14:30:18.6766667+00:00

I am getting the same error
Justin M. Siegard 1 Reputation point

2025-05-21T17:57:00.5866667+00:00

We are seeing a similar about RBAC permissions that start on the 20th. Coincidently I noticed Microsoft announced big changes to AI foundry on the 19th. Members of our AI team were able to deploy agents just fine on the 19th, they reached out to us saying it's not longer working on the 20th. Reading through it appears their are new roles available but these seem to align with the roles we've already set using Azure RBAC permissions. Literally nothing has changed in our Azure subscription this lives it, it just stopped working on the 20th.
Gregory Stachura 0 Reputation points

2025-05-26T15:43:07.5133333+00:00

Was running into a similar issues, although i didnt have agents created previously, when i went to create them from a resource group in US East, i got that error message. I think the error message being delivered is inaccurate. I ended up creating a new resource group located out of Canada East and now i am able to create agents just fine. It appears that there is a resource issue in US East (or some regions) where there arent adequate resources, but it's throwing a permissions error instead of a resource error (for clarity, the resource error is not at a tenant level but a region level, as in MS doesnt have enough resources there).
Just a guess, but that's what I found when I started troubleshooting the same issue. I know it doesnt help if you already have stuff created as you are likely trying to access it and creating a new resource group wont help with it, but maybe open a ticket with MS and mention resource contraints... and maybe that will help resolution quicker?
Manas Mohanty 5,620 Reputation points Microsoft External Staff Moderator

2025-05-29T15:31:10.1566667+00:00

Hi Zain

From above comments, it might be regional constraints on allotting agents in East US2.

Please test in other available regions and make sure you have Azure AI user or Project manager role prior that. Ref- https://learn.microsoft.com/en-us/azure/ai-foundry/concepts/rbac-azure-ai-foundry?pivots=fdp-project

Looking forward to hearing from you.

Thank you.
Pavankumar Purilla 8,335 Reputation points Microsoft External Staff Moderator

2025-05-30T19:43:35.2166667+00:00

Hi Zain,
Did you get any chance to check the response. Thank you!

1 answer

Your answer

Ashher 0 Reputation points

2025-05-20T14:30:18.6766667+00:00

I am getting the same error
Justin M. Siegard 1 Reputation point

2025-05-21T17:57:00.5866667+00:00

We are seeing a similar about RBAC permissions that start on the 20th. Coincidently I noticed Microsoft announced big changes to AI foundry on the 19th. Members of our AI team were able to deploy agents just fine on the 19th, they reached out to us saying it's not longer working on the 20th. Reading through it appears their are new roles available but these seem to align with the roles we've already set using Azure RBAC permissions. Literally nothing has changed in our Azure subscription this lives it, it just stopped working on the 20th.
Gregory Stachura 0 Reputation points

2025-05-26T15:43:07.5133333+00:00

Was running into a similar issues, although i didnt have agents created previously, when i went to create them from a resource group in US East, i got that error message. I think the error message being delivered is inaccurate. I ended up creating a new resource group located out of Canada East and now i am able to create agents just fine. It appears that there is a resource issue in US East (or some regions) where there arent adequate resources, but it's throwing a permissions error instead of a resource error (for clarity, the resource error is not at a tenant level but a region level, as in MS doesnt have enough resources there).
Just a guess, but that's what I found when I started troubleshooting the same issue. I know it doesnt help if you already have stuff created as you are likely trying to access it and creating a new resource group wont help with it, but maybe open a ticket with MS and mention resource contraints... and maybe that will help resolution quicker?
Manas Mohanty 5,620 Reputation points Microsoft External Staff Moderator

2025-05-29T15:31:10.1566667+00:00

Hi Zain

From above comments, it might be regional constraints on allotting agents in East US2.

Please test in other available regions and make sure you have Azure AI user or Project manager role prior that. Ref- https://learn.microsoft.com/en-us/azure/ai-foundry/concepts/rbac-azure-ai-foundry?pivots=fdp-project

Looking forward to hearing from you.

Thank you.
Pavankumar Purilla 8,335 Reputation points Microsoft External Staff Moderator

2025-05-30T19:43:35.2166667+00:00

Hi Zain,
Did you get any chance to check the response. Thank you!

Answer 1

Hi @Zain,

Apologies for the delay in response. We have reviewed the regional support for the Azure AI Agent service and can confirm that East US 2 is indeed a supported region for GPT-4.1 and other compatible models. To validate further, I also attempted to reproduce the issue using the same region (East US 2) and was able to access the Agents section without any problem. This suggests that the issue you're encountering may not be due to regional limitations but could instead be related to either permissions or a transient condition.

Here are a few steps you can try to troubleshoot the issue:

Check your permissions – Ensure that your user account has the necessary permissions rights to use Azure Foundry features within the connected subscription and resource group.
Retry later – The issue may be intermittent and caused by a temporary network or backend service hiccup. Trying again after some time can sometimes resolve such errors.
Clear browser cache and cookies – Cached data can occasionally interfere with how the Azure portal loads. Try clearing your browser’s cache and cookies.
Use a different browser – If the problem persists, try accessing Azure AI Studio using a different browser to rule out browser-specific issues.

I hope this helps. If you continue to experience any issues, please let us know and we’ll be happy to assist you further.

Sagar Harak 5 Reputation points

2025-06-07T16:38:17.23+00:00

Hiii @santoshkc , Even i am facing the similar issue, can you tell in detail what all changes you made to resolve it. This would be very helpful for me.
猪飼淳 / jyun ikai 25 Reputation points

2025-06-11T08:47:30.8233333+00:00

I am experiencing the same issue. It started when I set up network access control. After setting up restrictions and then changing back to public access, I still get the same error.

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Cannot access the Azure AI Agent Service because of regional issues

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