Error when creating a user account.

Shawn D 20 Reputation points
2025-05-20T15:43:14.19+00:00

I get this error when view a newly create user account in Microsoft 365 admin center
Exchange: The execution of cmdlet Remove-DelayedDelicensingInfoInMailboxTable failed. {"error":{"code":"InternalServerError","message":"Internal server error","innererror":{"message":"Internal server error","type":"Microsoft.Exchange.Admin.OData.Core.ODataServiceException","stacktrace":"","internalexception":{"message":"Could not find dd79cc65-542f-4877-becd-c23f6bb9a4d2 as recipient","type":"Microsoft.Exchange.Management.Common.CmdletOpenMailboxSessionException","stacktrace":""}},"******@odata.type":"#Collection(String)","@adminapi.warnings":[]}} The execution of cmdlet Remove-DelayedDelicensingInfoInMailboxTable failed..;

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  1. Dr. Carlisle 0 Reputation points
    2025-07-23T22:24:28.6533333+00:00

    Tried both Murray and Pietro's solutions, neither worked initially. Refreshed page and then the error went away; not sure which, if either of the solutions were required prior to refreshing to get it resolved.

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  2. Kelly Sietmann 5 Reputation points
    2025-09-22T17:54:47.1166667+00:00

    Tried both and than after refreshing now seeing 

    Exchange: An unknown error has occurred. Refer to correlation ID: d695790f-b8ad-4642-97f8-212710768d41.;

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  3. Eric Nguyen 1,035 Reputation points
    2025-05-21T06:12:42.0533333+00:00

    Hi @Shawn D,

    Thank you for contacting Q&A Forum. I would like to provide my findings and proposed solution:

    The cmdlet Remove-DelayedDelicensingInfoInMailboxTable does not appear in Microsoft's official documentation, which suggests that it might be an incorrect or unsupported command. To proceed with troubleshooting, we kindly ask for clarification on the following:

    PowerShell Module Preference:

    Are you intending to use Exchange PowerShell or Microsoft Graph PowerShell for this operation?

    If the goal is to manage user accounts within Microsoft Entra ID, Microsoft Graph PowerShell might be more appropriate.

    User Creation in Entra ID Tenant:

    If your objective is to create a user within Microsoft Entra ID, we recommend following the official documentation for Microsoft Graph PowerShell: New-MgUser PowerShell Guide (https://learn.microsoft.com/en-us/powershell/module/microsoft.graph.users/new-mguser?view=graph-powershell-1.0)

    Exchange PowerShell Support:

    If your issue is specifically related to Exchange Online PowerShell, and you intend to use Exchange cmdlets, this may be outside the scope of general troubleshooting.

    In such cases, we recommend opening a support ticket with Microsoft Exchange PowerShell Support for further assistance.

    We appreciate your patience and look forward to assisting you further once we receive clarification on the above points. Let us know how you'd like to proceed, and we’ll do our best to guide you accordingly.

    Kindly let me know if this work for you and please let me know if you have any further question.

    If I have answered your question, please accept this as answer as a token of appreciation and don't forget to thumb up for "Was it helpful"!

    Best regards,
    Eric

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