How Do I Regain Access to My Account After Losing Access to Microsoft Authenticator?

Question

Hello,

I've recently changed my phone and unfortunately did not have a backup of my Microsoft Authenticator app. Now I'm trying to set it up again on my new device so I can sign in. However, in order to update my security information, I'm being asked to enter a verification code from the Authenticator app—which I no longer have access to.

There are no alternative sign-in options available; the only choices are to receive a code or approve a prompt through the app. I do know my email address and password, but I’m unable to proceed further due to the 2FA requirement.

Please assist me in regaining access to my account.

Thank you.

Answer 1

Hello only way is to call microsoft support by the phone and register ticket to unlock access to admin portals. They will ask you to proved more information by email then