My Authenticator app is not givinge a code to log into my account.

Question

I have been trying to log into my college account but I need a code which I am not getting to load on my authentication app. How can I fix that

Answer 1

If your Authenticator app is not generating codes, please try the following steps:

1. Verify Date and Time Settings: Ensure your device’s date and time are set to automatic and are properly synchronized.
2. Restart Your Device: A simple reboot can often resolve temporary issues.
3. Re-add the Account: If codes continue to be unavailable, remove and then re-add the account within the Authenticator app.
4. Utilize Backup Options: Use any available backup methods such as backup codes, SMS, or email recovery to regain access.
5. Contact Support: If the issue persists after these steps, please contact Microsoft Support or your account provider’s support team for further assistance.

-Ian F