Computer problem please help me

Ivan Ivanich 0 Reputation points
2025-05-21T20:07:31.6733333+00:00

After turning on the computer, after some time the picture freezes, there is no blue screen. Regardless of whether the game is on or not and whether there is any load. After looking at the log log, it says that the computer was shut down due to hardware error. All logs attached in the message. After rebooting does not help, everything happens again and again
https://drive.google.com/file/d/1HNBkVLmMcj11ged1ZvwBaxNk9nq1UVyQ/view?usp=drive_link

Windows for business Windows Client for IT Pros User experience Other
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  1. Ivan Ivanich 0 Reputation points
    2025-05-21T20:08:27.8066667+00:00

    image

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  2. Allison yang 325 Reputation points Microsoft External Staff
    2025-06-04T02:37:20.9066667+00:00

    Hello, Ivan Ivanich

    Thanks for sharing the screenshot. Based on the information provided, the issue you're encountering is a Live Kernel Event with code 141, specifically:

    Event: LiveKernelEvent
    Code: 141
    

    ⚠️ What does this mean?

    LiveKernelEvent 141 is typically associated with GPU-related hardware or driver issues. This kind of error usually occurs without a blue screen and often causes:

    • System freezing
    
    • Black screen
    
    • Automatic reboots or shutdowns
    ```🔍 Key Indicators from Your Log
    
    ```yaml
         
    • Error Code: 141 → Often tied to TDR (Timeout Detection and Recovery) failures.
    
    • File listed: WATCHDOG-*.dmp → Suggests a watchdog timeout was detected.
    
    • No obvious trigger → Indicates it could be temperature, PSU, GPU hardware, or driver-related.
    

    ✅ Recommended Troubleshooting Steps

    1. Update or Reinstall GPU Drivers
    Use DDU (Display Driver Uninstaller) to cleanly remove current drivers.
    
    Steps:
    1. Boot into Safe Mode
    2. Use DDU to uninstall GPU drivers completely.
    3. Reboot into normal mode.
    4. Install latest GPU driver directly from:
    	○ NVIDIA
    	○ AMD
    	○ Intel
    
    1. Check GPU and System Temperatures
    Use tools like HWMonitor, GPU-Z, or MSI Afterburner to monitor temperatures.
    
    • Ensure GPU stays below ~85°C during load.
    • If idle temps are high or fans aren't spinning, clean dust or replace thermal paste.
    
    1. Run GPU Diagnostics • Use FurMark or OCCT for a GPU stress test. If the system freezes or crashes, it may indicate a failing GPU. • Try lowering clock speeds using MSI Afterburner to reduce power draw.
    2. Check Power Supply (PSU) • A failing PSU can cause system freezes under seemingly random conditions. • If possible, test with a known-good PSU.
    3. Check Event Viewer Logs
    4. Update BIOS & Chipset Drivers • Visit your motherboard manufacturer's site. • Update:
          ○ BIOS
         
         
          ○ Chipset drivers
         
         
          ○ Management Engine Interface (Intel systems)
         ```7. Perform a Memory Test
      
      
      
    Use Windows Memory Diagnostic or MemTest86 to rule out RAM issues.
    
    1. Run System File Checker (cmd )
    sfc /scannow
    DISM /Online /Cleanup-Image /RestoreHealth
    To fix any OS corruption.
    

    🧪 Last Resort

    If the issue persists:

    • Remove the dedicated GPU and test using integrated graphics (if available).
    
    • Boot with minimal hardware: 1 stick RAM, onboard GPU, no external devices.
    
    • Try a clean Windows install on another SSD/HDD for testing.
    ```If you'd like, you can upload the .dmp or sysinfo.txt or memory.csv file listed in the error report for deeper analysis.
    
    
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