Azure deactivated

Question

Hello,

This morning, I have been informed about disabling my azure subscription due to suspicious activities. Then I have checked the daily tasks performed,

and I have realized that many activities were done without my intention under my university IT team name, with mentioning their e-mail address to show who did the tasks,

and it charged about 1.30 USD for these many tasks.

Now my account is deactivated, I have already informed our IT team about the situation.

so, may you please erase this charge and reactivate my subscription?

I have already submitted a ticket for support, but I have received a warning that deactivated accounts can not submit support tickets.

Thank you for your support.

Answer 1

Hello Nusret Demir,

To help resolve your issue, please follow the steps outlined in the similar Q&A thread below:

Note:

1. On left, enter Subscription in the box and click Go. as shown below
2. Select your subscription from the dropdown and click Next
3. At this point there will be a delay of several seconds, and then various options will be displayed. Click Create a support request button at the top. Do not click any of the other options
4. And follow the instructions clearly as mentioned in similar Q&A thread:

https://learn.microsoft.com/en-us/answers/questions/2138859/subscription-blocked

If you're still unable to create a support request through the standard process, you can reach out to Microsoft’s Global Customer Service using the contact details provided here:

https://support.microsoft.com/en-us/topic/customer-service-phone-numbers-c0389ade-5640-e588-8b0e-28de8afeb3f2

Please let me know if the issue persists even after trying the above workarounds, I'm here to assist further if needed.

If the provided information helps resolve your query, kindly consider clicking "Accept the answer" and upvoting it. This helps others in the community who might face similar issues.

Thank you!