Lexmark XC4240 is not working properly in MS Universal print

Question

Hello team, Native registration where successfuly on Lexmark XC4240 printers. Printer sharing has been set correctly in Azure UP. But when I connect cloud printer and tried print something its not working and status in Azure is "pending" and its keep like that. Printer firmware is fully updated, DNS is correct. What else can cause this issue please?

Answer 1

Dear Pavel,

Thank you for reaching out and sharing your question on the Q&A portal. From what you’ve described, it seems like the printer was registered successfully and sharing was configured correctly in Azure Universal Print. However, the printer status remains "pending," and printing isn’t working as expected. Let’s try to break down the possible causes step by step.

First, since the printer shows as "pending," it might still be in the process of syncing with the Universal Print service. Sometimes this can take a bit longer than expected, especially if there are network delays. You can check the official Microsoft documentation on printer statuses in Universal Print for more details: Universal Print printer states.

Another thing to verify is whether the Universal Print connector is running properly on the machine where the printer is shared. The connector acts as a bridge between your on-premises printer and the cloud service, so if it’s not active or has issues, the printer won’t work. Make sure the connector is installed and shows as "running" in the services list. For guidance, here’s the Microsoft documentation on setting up the connector: Universal Print connector setup.

Also, even though you mentioned DNS is correct, it’s worth double-checking that the printer and the machine running the connector can reach the Universal Print service endpoints without any firewall or proxy blocking the connection. Sometimes, network policies can silently drop the traffic, causing the printer to stay in "pending" state. The required endpoints are listed here: Universal Print network requirements.

Lastly, if the issue persists, you might want to try re-registering the printer or restarting the Universal Print connector service. Occasionally, a simple restart can resolve temporary glitches.

I hope this helps! Let us know if you’ve already tried these steps or if the problem continues.

Best regards,
Alex
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