Azure Backup SAP Discovery

Question

I am trying to register my SAP HANA instance into Azure Backup Service with the available script and it is not working for SUSE 15 SP6 with a very specific "unsupported OS_NAME_VERSION" error.

According to the documentation this OS version is supported.

¿Did anybody faced this issue?

Best regards.

hanaadev:/home/azureuser # ./msawb-plugin-config-com-sap-hana.sh -s CHD -n 00 -sk AZUREPREPSCRIPT

[2025-05-22T15:30:24+02:00] [INFO] Checking if 'root'.

[2025-05-22T15:30:24+02:00] [PASS] Running script version '2.1.0.3' as 'root'.

[2025-05-22T15:30:24+02:00] [INFO] Checking OS support.

[2025-05-22T15:30:24+02:00] [FAIL] Found unsupported OS_NAME_VERSION = 'SLES-15.6'.

Refer to the prerequisites to get started with SAP HANA Backup using Azure - https://docs.microsoft.com/azure/backup/tutorial-backup-sap-hana-db#prerequisites .

Answer 1

Dear Isaac,

Thank you for reaching out and sharing your question on the Q&A portal. I appreciate you taking the time to provide details about the issue you’re facing with registering your SAP HANA instance in Azure Backup Service.

I understand you’re encountering an "unsupported OS_NAME_VERSION" error even though SUSE Linux Enterprise Server 15 SP6 is listed as a supported operating system in the official Microsoft documentation. This can definitely be frustrating, especially when following the prerequisites carefully.

From what you’ve shared, the script is detecting your OS as "SLES-15.6," which seems to be the core of the problem. The Azure Backup Service for SAP HANA has specific requirements for OS versions, and sometimes the way the OS is identified by the script might not align perfectly with what’s expected. You can review the supported OS versions and their exact naming conventions in the official documentation here: Azure Backup for SAP HANA prerequisites.

A few things you might want to check:

Verify that the OS version string matches exactly what Azure Backup expects. Sometimes, minor differences in how the OS reports its version can cause these issues.

Ensure all prerequisites, like the correct kernel version and required packages, are installed. The script might be looking for specific dependencies.

Double-check if there are any updates or patches for the Azure Backup plugin that address compatibility with SLES 15 SP6.

If the problem persists, it might be worth opening a support case with Microsoft Azure, as they can investigate the script behavior more deeply. Sometimes, these edge cases require backend updates or adjustments in the validation logic.

I hope this helps.

Best regards,
Alex
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