Copilot Agents are not shown in CopilotStudio‎

Question

Copilot Agents are not shown in CopilotStudio‎

Aumer Dominik 0

Hello Community,

hope you can help with some copilot Agents questions:

we do have several problems with copilot agents and copilot studio:

Problem 1: My user does have a Copilot License. I created an Agent directly in the Copilot App in MS Teams. Why is this Agent not shown in the https://copilotstudio.microsoft.com/ website? Where is it stored?

Problem 2: A colleague doesn't have a Copilot license and is a Copilot Chat user. He can create an Agent in the Copilot App and share with other people. The colleague itself can not get access to the Agent. My user with a copilot license can access this Agent with a link. Where is the agent stored? because we want to delete it.. Why can the user create an agent anyway?? ### I know that we can turn off the use and create Agents in the Copilot app, but we want to use there "official created Agents"...

Problem 3: How we can configure that just some specific users can create agents in any environements and other users can not? and even not share!

Problem 4: How is the billing to copilot agents? We do not have a creditcard behind and no Copilot Studio license? Will our Azure subscription charged?

Thank you very much.

Best regards,

Dominik

Ayush Giri 245 Reputation points Microsoft External Staff

2025-05-26T05:27:53.6633333+00:00

Hello Aumer Dominik,
Thanks for bringing this issue to our attention. We will check and update you soon.

2 answers

Your answer

Ayush Giri 245 Reputation points Microsoft External Staff

2025-05-26T05:27:53.6633333+00:00

Hello Aumer Dominik,
Thanks for bringing this issue to our attention. We will check and update you soon.

Answer 1

Ayush Giri 245 Microsoft External Staff

Hellon Aumer,

Problem 1: Agent created in Teams Copilot App not shown in Copilot Studio

Why? Agents created in the Copilot app in Microsoft Teams are stored in a personal environment, typically under a "Default" or "Personal Productivity" environment tied to the user's identity.

Not visible in Copilot Studio? This happens because these environments may not be accessible in your Copilot Studio tenant view unless you manually switch to the right environment from the dropdown in the top menu bar in Copilot Studio.

Where is it stored? It’s stored under Dataverse in a hidden/default environment (check in Power Platform Admin Center under Environments).

Problem 2: Colleague without Copilot license creates agent but cannot access it

Why can they create agents? Users with Microsoft 365 Copilot or Copilot Chat capabilities can create basic agents using the Copilot app. This is not the same as a full Copilot Studio license.

Why can't they access it? If they’re not in an environment that gives them edit/view rights or they’re missing permission due to lack of license, they may lose access after creation.

Where is it stored? Similar to above: in a default or personal environment—but not visible unless explicitly navigated to in Power Platform.

Deletion? You need a Power Platform admin to:

Find the environment (likely under the creator's name).

  Locate the bot using Power Platform Admin Center.
  
     Delete it from there.

Problem 3: Restrict agent creation and sharing

Use Data Loss Prevention (DLP) policies and environment security roles in Power Platform Admin Center.

Steps:

In Power Platform Admin Center, define custom environments for different departments.

  Set up **security roles** so only specific users (e.g., bot developers) can create or share agents.
  
     Use **Microsoft Teams Admin Center** to control Copilot features visibility.
     
     Also: Under **Copilot Studio > Settings**, you can limit **who can create agents** using environment-level permissions.

Problem 4: Billing and cost of Copilot Agents

No Copilot Studio license? Then the full Copilot Studio features are not being used—only free-tier or trial-level functionality may apply.

No credit card? You may still incur charges via:

Azure subscription, if integrated or connected (e.g., with custom connectors or Dataverse).

  **Default Microsoft 365 entitlements**, which allow some basic usage.
  
  **Billing behavior:** Generally, Copilot Agents created from the Teams Copilot app do **not incur extra charges** unless they:
  
     Use premium connectors
     
        Exceed usage quotas
        
           Are provisioned in environments backed by Dataverse with premium capacity

You can review usage and potential billing implications in:

Power Platform Admin Center > Capacity

Microsoft 365 Admin Center > Billing > Licenses

Aumer Dominik 0 Reputation points

2025-05-26T12:36:37.2533333+00:00
Hi, first of all. Thank you very much for the quick response.

To the Problem 1:

in the Copilot Studio I do see the Default environment. Even so the Agent in MS Team should be create in the Default environment: https://m365.cloud.microsoft/apps/?templatedAppId=XXXXXXXXXX&templateInstanceId=XXXXXXXXX&environment=Default-XXXXXXXXXXX&source=embedded-builder

So why I'm not able to see this Agent with the same user in the Copilot Studio?

The user does has also a full Copilot License

So can you give me please a hint where to find the Agents for Problem 1 and 2 in the PowerPlatform Admin center.. I can just see our Default Environment...

Even so, in de Default Environment all users should have access...

Problem 3:

I would like to restrict creating agents in the Default Environment as well...

Agents should be created and shared central.. Nobody else should have the possibility to create Agents nor in Copilot studio neither via Copilot App in MS Teams

I set the Copilot Studio Authors in the Power Admin Center: but other users still can create agents...

Normal users just should see the Agents in the MS Teams Copilot App on the right site bar.

Problem 4:

I do have a Copilot License and I create an Agent in Copilot Studio (https://copilotstudio.microsoft.com/ ) and share this agent in MS Teams Apps and add this agent as well to the Copilot App.

I'm using some Graph Connectors to Confluence as source. They are

So does this use case generate some extra costs for Generative AI answers for Copilot Chat users?

What does Prepaid messages mean in this scenario

Sorry but this is so confusing but it's a big use case for us..

Thank you
Ayush Giri 245 Reputation points Microsoft External Staff

2025-06-02T03:20:31.0066667+00:00
Problem 1: Agent not visible in Copilot Studio

Cause: Created in Teams, stored in “Default” or “Personal Productivity” environment.

Fix: In Copilot Studio, switch to the correct environment. If still hidden, check Power Platform Admin Center > Resources > Chatbots.

Problem 2: User without license can't access their own agent

Cause: They created an agent in Teams but don’t have Dataverse or edit permissions.

Fix: Admin must locate and delete the agent from the Power Platform Admin Center. It lives in the same “Default” or personal environment.

Problem 3: Restrict who can create agents

Cause: All users have maker rights in the Default environment by default.

Fix: Remove “Environment Maker” role from non-admins in Power Platform Admin Center. Use Teams Admin Center to block creation in Teams Copilot.

Problem 4: Billing for Graph Connectors & Copilot Chat

Cause: Generative AI answers use “prepaid messages” from M365 Copilot quota.

Fix: Monitor usage in Admin Center. No extra charges unless quotas are exceeded or premium connectors are used. Problem 1: Agent not visible in Copilot Studio

Cause: Created in Teams, stored in “Default” or “Personal Productivity” environment.

Fix: In Copilot Studio, switch to the correct environment. If still hidden, check Power Platform Admin Center > Resources > Chatbots.

Problem 2: User without license can't access their own agent

Cause: They created an agent in Teams but don’t have Dataverse or edit permissions.

Fix: Admin must locate and delete the agent from the Power Platform Admin Center. It lives in the same “Default” or personal environment.

Problem 3: Restrict who can create agents

Cause: All users have maker rights in the Default environment by default.

Fix: Remove “Environment Maker” role from non-admins in Power Platform Admin Center. Use Teams Admin Center to block creation in Teams Copilot.

Problem 4: Billing for Graph Connectors & Copilot Chat

Cause: Generative AI answers use “prepaid messages” from M365 Copilot quota.

Fix: Monitor usage in Admin Center. No extra charges unless quotas are exceeded or premium connectors are used.
Aumer Dominik 0 Reputation points

2025-06-02T07:15:17.5233333+00:00

Hello,

I can't find the chatbot in the environment. where i can find this Chatbot was created in the Teams Copilot App. I'm in de Default Environment, but can not find it anywhere..

This is the sharing link from the agent i want to delete..

https://m365.cloud.microsoft/apps/?templatedAppId=********-********-********-********&templateInstanceId=********-********-********-********-********&environment=Default-********-********-********-********-********&source=embedded-builder

What is the quote for prepaid messages and where I can see the quota.. ?
Ayush Giri 245 Reputation points Microsoft External Staff

2025-06-09T04:09:47.01+00:00
Chatbot Not Found in the Environment

Since you mentioned the bot was created in the Teams Copilot App, it's likely a custom Copilot agent created using Copilot Studio embedded inside Microsoft Teams.

A few things to check:

Environment mismatch: Even though it says "Default", the bot might be in a different Default environment (e.g., linked to a different tenant or region). The environment GUID in the link (environment=Default-...) is the key. You can check your available environments at Power Platform Admin Center.

Copilot Studio web app: Try accessing Copilot Studio (web) and selecting the correct environment from the top-right dropdown. Then go to "Copilot" > "Custom Copilots" to check if the agent appears.

If you're in the Teams App, make sure you’ve opened the correct team where the bot was created, and then go to Apps > Copilot Studio.

💬 2. Prepaid Message Quota and Usage

If you're referring to prepaid messages for generative AI features (like in custom Copilot or Power Virtual Agents), here's where to look:

Go to Power Platform Admin Center

Select your environment (must match the one used by your chatbot).

Navigate to Analytics > Capacity > Dataverse or Power Platform > Capacity.

There, under AI Builder or Power Virtual Agents quotas, you’ll see message usage, including:

Monthly message limit

**Messages consumed** **Resets or renewals**

If you are a Power Platform admin, you’ll have full visibility. If not, ask your administrator to grant access or check the quota.
Aumer Dominik 0 Reputation points

2025-06-10T06:03:29.7266667+00:00

Hello,

the environment is the same! I already found something but still not working as expected

I found that we can deinstall or delete an agent which is created in my personac Teams Copilot App in https://microsoft365.com/chat

But after i "deinstalled" the agent i can not see it anymore in the website. But the agent is still in the Integrated Apps ... It's not deleted. So how i can get it back to Delete the agent?

I can not found this path in the Power Platform Admin center. I can also not see any montly limit

What does prepaid mean?
Ayush Giri 245 Reputation points Microsoft External Staff

2025-06-11T03:22:19.9566667+00:00
What’s Happening?

Uninstall ≠ Delete: When you uninstall an agent from Microsoft365 Chat or Teams, it only removes the UI link for the user. It does not delete the app backend, which is why it remains listed under Integrated Apps.

Where is the actual agent stored?

These agents are stored in Power Apps / Copilot Studio, but:

If created via your personal Teams Copilot app, it may reside in your Default (Personal Productivity) environment.

This environment is often not visible in the Power Platform Admin Center unless you're using a business account with admin rights.

Why can't you delete it now?

If the agent is still deployed but not visible, it's likely orphaned (i.e., not fully removed).

Power Platform treats these as apps that need to be deleted from the environment where they were created.

What does “Prepaid” mean? This label shows that the app or feature (like a chatbot or Copilot Studio instance) is part of your Microsoft 365 subscription plan. So, no pay-as-you-go cost applies—it's already included in your license (e.g., Business Standard).
Aumer Dominik 0 Reputation points

2025-06-11T10:45:40.8533333+00:00

Ok, but it's also not possible to install again?

For me this is clearly a bug, and bad when everybody who can create an Agent in Teams Copilot App needs also Admin rights. Just unnecessary..

So please let me know the steps how I can install the App again or delete it. Because the user can not have Admin rights.

So that means also graph grounded data is included in the messages? In the chatbot we're using a graph connected with Confluende on prem.

where I can see the quota? What will be happen when the quota is reached and we do not have another pay method assigned?

Thank you
Ayush Giri 245 Reputation points Microsoft External Staff

2025-06-19T09:00:32.5066667+00:00
Hi,

Reinstalling or Deleting the Teams Copilot App Without Admin Rights

If the app was uninstalled and you cannot reinstall it due to admin restrictions, you’ll need to contact your Microsoft 365/Teams administrator. Regular users cannot bypass these restrictions.

Also, Only admins can remove apps for the whole organization. Users can remove the app from their own Teams client, but not from the tenant.

Graph Grounded Data in Messages: If your Copilot chatbot is configured to use Microsoft Graph connectors (e.g., to Confluence on-prem), then yes, responses may include data retrieved via Graph. This depends on your bot’s configuration and permissions.

Viewing Quota and What Happens When It’s Reached

Where to see quota:

Go to the Microsoft 365 admin center.

Navigate to Billing > Licenses or Usage to see quotas for Copilot and Graph API.

For Graph API, you can also check Microsoft Graph API throttling documentation.

What happens when quota is reached:

Requests may be throttled or blocked until the quota resets.

If you have no payment method and exceed free limits, you may lose access to premium features or the service may stop responding until the next billing cycle or until a payment method is added.
Aumer Dominik 0 Reputation points

2025-06-19T15:34:01.9233333+00:00
Hello Ayush Giri,

i'm not talking about deinstallation the Teams Copilot App. I'm talking about the Agent inside the Copilot App.

I deinstalled the Agent previsouly created in Teams Copilot App. Now I'm not able to add the agent again in the Copilot App.

But I still see the App in Integrated Apps.

So how can I add the Agent again? I can not find it anywhere to add again.

Please follow the steps to reproduce:

Create an Agent in Teams Copilot App

It's not shown in the CopilotStudio neither in any environment!

Deinstall the Agent from Teams Copilot App or https://microsoft365.com/chat

How can I add the agent again? or is it lost anywhere? Because deinstalling is not deleting!

Thank you
Ayush Giri 245 Reputation points Microsoft External Staff

2025-06-20T05:42:59.4866667+00:00

Hi Aumer,

Thanks for sharing the detailed information. We will try to reproduce the issue, and if it is a bug, we will raise it and update you accordingly.
Ayush Giri 245 Reputation points Microsoft External Staff

2025-06-26T09:08:39.2833333+00:00

Hi Aumer,
Thank you for your patience, we have raised a bug and engineering team is looking into it, we will get back to you when we get something.
Thanks,
Ayush.
Aumer Dominik 0 Reputation points

2025-06-29T18:55:40.8233333+00:00

Thank you. I'm awaiting a fix.. do you have a ticket number?

Answer 2

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Copilot Agents are not shown in CopilotStudio‎

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