Unable to view/Access the Azure Devops Board due to owner issue

Question

Unable to view/Access the Azure Devops Board due to owner issue

Sivasankar Manickam 0

Dear Team,

I would like to let you know that we couldn't access the Azure Devops board due to owner issue in this link in our organization- https://dev.azure.com/CDA-XXX/ . we got an admin access from the owner, unfortunately he left from the organization. As we have been monitoring the project using this devops board by creating product backlogs. Moreover, none of them are able to access in our project.

Would you please help us that how to retrieve this board or May I know to whom we could reach out to resolve this issue. Much appreciated for your help.

My Mail ID - ******@gmail.com

Contact No - 9620935899

Thanks & Regards,

Sivasankar

1 answer

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Answer 1

Durga Reshma Malthi 4,165 Microsoft External Staff Moderator

Hi Sivasankar Manickam

Could you please check the following things:

Go to Azure DevOps -> Organization Settings -> Users -> Check if that user has Basic or Stakeholder access level.
In the Users Tab -> Member of tab -> Make sure you are in group like Contributors, Readers, or Project Administrators.
Go to Azure DevOps -> Organization Settings -> Under Security -> Permissions -> See if there is an existing user with Administrator permissions who can restore access.
If there is no user with Admin permissions, then go to Azure portal -> Microsoft Entra ID -> Roles and Administrators -> Search for Azure DevOps Administrator -> If you see someone listed, they may be able to help restore access.

Hope this helps!

Please Let me know if you have any queries.

Durga Reshma Malthi 4,165 Reputation points Microsoft External Staff Moderator

2025-05-26T07:48:18.87+00:00

Hi Sivasankar Manickam

Just checking in to see if you had a chance to review the response provided to your question.

Feel free to reach out if you have any further queries.

If you found the information helpful, please click "Upvote" on the post to let us know and consider accepting the answer as the token of appreciation. Thank You.
Durga Reshma Malthi 4,165 Reputation points Microsoft External Staff Moderator

2025-05-27T05:51:53.1133333+00:00

Hi Sivasankar Manickam

Just checking in to see if you had a chance to review the response provided to your question.

Feel free to reach out if you have any further queries.

If you found the information helpful, please click "Upvote" on the post to let us know and consider accepting the answer as the token of appreciation. Thank You.
Sivasankar Manickam 0 Reputation points

2025-06-18T16:46:12.3533333+00:00

Hi Durga,

Good Day! I tried doing all the steps as suggested, unfortunately It did not work, Thanks for your help. Much appreciated!

Best Regards,

Siva
Durga Reshma Malthi 4,165 Reputation points Microsoft External Staff Moderator

2025-06-19T08:40:55.6433333+00:00

Hi Sivasankar Manickam

Thanks for confirming all the steps you've taken. I would like to suggest you create a support ticket with Microsoft - https://azure.microsoft.com/en-us/support/create-ticket/

Create a support request and provide the required details as needed.

Hope this helps!

Please Let me know if you have any queries.

If you found the information helpful, please click "Upvote" on the post to let us know and consider accepting the answer as the token of appreciation. Thank You.
Durga Reshma Malthi 4,165 Reputation points Microsoft External Staff Moderator

2025-06-20T07:53:26.9033333+00:00

Hi Sivasankar Manickam

Just checking in to see if you had a chance to review the response provided to your question.

Feel free to reach out if you have any further queries.

If you found the information helpful, please click "Upvote" on the post to let us know and consider accepting the answer as the token of appreciation. Thank You.
Durga Reshma Malthi 4,165 Reputation points Microsoft External Staff Moderator

2025-06-23T08:41:13.63+00:00

Hi Sivasankar Manickam

Just checking in to see if you had a chance to review the response provided to your question.

Feel free to reach out if you have any further queries.

If you found the information helpful, please click "Upvote" on the post to let us know and consider accepting the answer as the token of appreciation. Thank You.

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Unable to view/Access the Azure Devops Board due to owner issue

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