Cannot recieve Verify code for Phone Number in Japan

Question

I’m applying for Microsoft for Startups Founders Hub from Japan, but I can’t complete phone verification.

No SMS code is received, even after multiple attempts using different browsers, devices, and valid Japanese mobile numbers (not VoIP).

The application process does not provide an alternative method (e.g. email or voice call), and support told me they can’t help because I don’t have an Azure account yet — which I’m trying to create through Founders Hub.

Please confirm if there’s an issue with SMS delivery in Japan, and let me know if there’s another way to verify my identity.

Answer 1

Hello @holly

I'm sorry you're having issues with this!

Please follow these steps to troubleshoot:

• Double-check that you've entered the complete phone number, including the area and country code,
• Make sure that the phone number you entered meets the requirements specified here.
• The phone number that you enter for verification isn't stored as a contact number for the account.
• A Voice-over-IP (VoiP) phone number can't be used for the phone verification process.

If you've already checked these things and are still having trouble, it's possible that there may be a delay in the verification process. Although the sign-up verification process is typically quick, it may take up to four minutes for a verification code to be delivered.

If you're still having trouble, you can try the Call me option instead of the text message option. If your phone doesn't receive text messages (SMS), this option may work better for you.

If it’s still not working, we’ll need to proceed further. To do so, I’ll need a few details from you. Since this information includes Personally Identifiable Information (PII), please share the following details via private message:

Affected phone number:

Contact email address:

Country:

Time Zone:

Please send me the detail via private message. 

We can then connect offline to discuss further and assist you in resolving this issue.