This browser is no longer supported.
Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(217.60000000000002, 52%, 31%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EVG%3C/text%3E%3C/svg%3E)
ello,
I registered with Azure using this email address: xxxxPII Information****
After logging in, I receive the following error message:
Sign-in failed Error code: AADSTS5000224 Error message: AADSTS5000224: We are sorry, this resource is not available. If you are seeing this message by mistake, please contact Microsoft support. Trace ID: 2f45a1e9-4dba-4e9f-bf73-b3f3d0bf3b00 Correlation ID: 9c248794-986d-4030-b774-a26ac0accbf7 Timestamp: 2025-05-26 12:35:43Z
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(35.2, 30%, 13%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EGP%3C/text%3E%3C/svg%3E)
Hello @Volkmar Guss ,
Based on your description, it looks like you're encountering error code AADSTS5000224 while accessing the Azure Portal. This error typically occurs when authentication for your Azure tenant has been temporarily disabled due to a recent security incident. To resolve this, we need to re-enable authentication for your tenant.
I’ll need a few details to coordinate with our engineering team. Please share the following information via private message, as it contains personally identifiable information (PII):
Once I receive these details, I will work with the engineering team to re-enable authentication in your tenant.
Hello @Volkmar Guss ,
Thank you for providing the details over the private message.
I have provided you an update in the private message you can check and act accordingly.
let us know if you have any queries. Happy to assist you further.
Hello @Volkmar Guss ,
As we discussed, I asked you to log in via portal.azure.com/tenantid using the alternate user credentials I provided. You confirmed that it worked successfully.
If this solution helped, please consider accepting the answer so it can benefit other community members facing a similar issue.
Feel free to reach out if you have any further questions — I’m happy to help!