ERROR CODE :80192EE7. Your account was not setup in device because device management could not be enabled

Question

First, we are a school, with no IT experience of any kind. Microsoft Word asked for an update. It asked to update out account. We got a Microsoft Business account. After 2 days of attempting to download, we managed to set up the new account. When attempting to activate, we got the above ERROR CODE :80192EE7. In the meantime, no work can get done, and we are strongly considering jettison Microsoft entirely and moving to Google docs if we can't get Microsoft Word up and running, and very quickly. Please HELP!

-Andrea Weisinger Ilardi

Answer 1

Hello @Andrea Weisinger Ilardi ,

I Understand your are, getting Error code 80192EE7 usually indicates that your account couldn't be set up on the device due to a device management issue. You can try the following steps:

Check Windows Information Protection (WIP) Settings:

1. Go to portal.azure.com.
2. Navigate to Microsoft Entra ID > Mobility (MDM and WIP) > Microsoft Intune.
3. Set the Windows Information Protection (WIP) user scope to "None".
   

Alternatively, you can try this solution:

The error may be related to a DNS service issue on the machine. Verify if the machine can resolve the enrollment.manage.microsoft.com site.

This issue is commonly seen when you're managing your own DNS, and the machine is unable to reach the site. I recommend starting with DNS troubleshooting.

I hope this information is helpful. Let me know if you have any additional queries. Happy to assist you further.

Answer 2

Hi @Andrea Weisinger Ilardi ,

Thank you for contacting Q&A Forum. I would like to provide my findings and proposed solution:

Verify Windows Information Protection (WIP) Settings:

Open the Azure Portal.

Navigate to Microsoft Entra ID > Mobility (MDM and WIP) > Microsoft Intune.

Locate the Windows Information Protection (WIP) user scope setting and change it to None.

Note: Changing the settings in the Azure Portal requires Global Administrator or Intune Administrator privileges.

Alternative Approach: DNS Troubleshooting

If adjusting the WIP settings doesn’t resolve the error, it might be due to a DNS issue on your device. Specifically, the machine might be having trouble resolving the domain enrollment.manage.microsoft.com. This problem is common for environments managing their own DNS. I recommend starting with DNS troubleshooting to ensure this site is accessible.

Temporarily Disable Firewall or Antivirus: Turn off the firewall or antivirus software for a short period to see if these security measures are blocking access to the necessary Microsoft endpoints. Remember to re-enable them once you’re done with the test.

Switch Networks: Try connecting the computer to an alternative network—such as a cell phone hotspot—to determine if the school’s network is interfering with the activation process.

Verify DNS Settings:

If your organization uses its own DNS servers, ensure that enrollment.manage.microsoft.com (along with other Microsoft 365-related domains) is correctly resolved.

As an extra check, you might try using a public DNS service (like Google DNS at 8.8.8.8 or Cloudflare at 1.1.1.1) to see if that resolves the connectivity issue.

Kindly let me know if this work for you and please let me know if you have any further questions.

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Best regards,
Eric