Azure App Service
Azure App Service is a service used to create and deploy scalable, mission-critical web apps.
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Domain Renewal issues - Turned on Auto-Renew a few days after expiration but not working
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Jasen Brown
0
Reputation points
I have been unable to successfully renew my domain after it expired. I did turn on auto-renew after the expiration date. The app service domain shows as active but with an expiration date of: 2025-05-18T00:30:27.
The Renew button gives the following error:
"The subscription ____ is not eligible to create an App Service Domain"
I have the B1 plan.
When re-adding the custom domain in the App Service:
"Unable to add custom domain because the selected App Service Domain 'sleepertiers.com' is not hosted in Azure DNS. Please navigate to the App Service Domain resource and delegate to Azure DNS before adding the hostname. It may take some time for the DNS to propagate."
However, the delegate to Azure DNS also errors out. "Failed to update domain to use Azure DNS"
The domain was originally purchased through Azure.
Azure App Service
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Siva Nair 2,420 Reputation points Microsoft External Staff Moderator2025-05-27T18:45:08.2+00:00 Hi Jasen Brown,
Reaching out to you in private chat, please check and meanwhile check the below points.
Certain subscription types must have sufficient history on Azure before creating an App Service Domain. Free trial and credit-based subscriptions are not eligible to create an App Service Domain. Free subscriptions, which don't require a confirmed credit card, lack the permissions to purchase App Service domains in Azure. Make sure the spending limit is removed from your subscription. Even some paid subscriptions have a default spending cap that must be lifted before domain purchases or renewals are allowed. https://learn.microsoft.com/en-us/azure/cost-management-billing/manage/spending-limit#remove-the-spending-limit-in-azure-portal
Even though the domain shows as "active," the expiration date (2025-05-18) suggests it's in a grace period. During this time, some operations (like DNS delegation or renewal) may fail until the domain is fully restored.
- Go to Subscriptions in the Azure Portal.
- Confirm that you're on a Pay-As-You-Go or Azure Plan with a valid payment method.
- If you're using credits (e.g., Visual Studio, Student, or Sponsorship), consider creating a new subscription with a credit card and transferring the domain
The error "Failed to update domain to use Azure DNS" often happens when:
- The domain is in a limbo state (expired but not fully deleted).
- Azure DNS settings are locked due to the domain's expired status.
If you have any further assistant, do let me know.
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Kantamsetti Aslesha 330 Reputation points Microsoft External Staff2025-05-28T10:20:48.6133333+00:00 Hi @Jasen Brown
Following up to check if the issue is resolved or if you need any further assistance. Let me know how it's going!
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Kantamsetti Aslesha 330 Reputation points Microsoft External Staff
2025-05-29T04:56:34.7666667+00:00 Hi @Jasen Brown
If you're seeing an error that your subscription isn't eligible to create an App Service Domain, it could be for a few reasons:
Your subscription type might not support it. For example, free or trial subscriptions usually don’t allow domain purchases. Make sure you’re using a paid plan.
You may have hit a limit on how many domains your subscription can have—especially if you’re on a plan that includes monthly credits. You might need to switch to a pay-as-you-go plan.
There could be a billing issue. Double-check that your payment method is valid and up to date like your credit card hasn’t expired or been declined.
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Jasen Brown 0 Reputation points
2025-05-30T23:15:39.9066667+00:00 I am absolutely in a paid plan that auto-pays every month. Still billing and payment method is fine.
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Kantamsetti Aslesha 330 Reputation points Microsoft External Staff
2025-06-05T16:54:44.18+00:00 Hi @Jasen Brown
Thanks for confirming that you're on a paid plan with an active payment method.
Since your domain expired and auto-renew was enabled only after the expiration, it’s likely that the domain is currently in a grace or redemption period, during which certain actions like DNS delegation and standard renewal can fail or behave inconsistently.
Here are a few next steps you can try:
Check Domain Status: In the Azure Portal, open the App Service Domain resource and check for any banner or status indicating it's in a grace or redemption period. Sometimes domains need to be explicitly restored (which may incur a restoration fee).
Manual Domain Restoration: If available, try using the “Restore Domain” or “Redeem” option in the portal. This is separate from the Renew button and is specifically for expired domains.
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