Assistance Required: Google Chrome MSI Issue on Endpoints

Question

I am currently facing an issue related to the MSI installer for Google Chrome. The application is not updating, uninstalling, or reinstalling due to a missing uninstaller source file: C:\WINDOWS\Installer\XXXXXXXX.MSI To resolve this, I have identified two potential methods:

Using Microsoft Program Install and Uninstall Troubleshooter (MicrosoftProgram_Install_and_Uninstall.meta.diagcab)

Manually deleting specific registry entries:

HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Installer\Products → Google Chrome folder

  `HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall` → Google Chrome folder
  
     `HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Products` → Google Chrome folder
     

However, both methods present challenges:

• The first method is not feasible for over 700 endpoint users.

The second method is restricted by the InfoSec team, which does not permit registry deletion or the use of third-party tools.

Could you please suggest any alternative solutions or best practices to resolve this issue at scale?I am currently facing an issue related to the MSI installer for Google Chrome. The application is not updating, uninstalling, or reinstalling due to a missing uninstaller source file:

C:\WINDOWS\Installer\XXXXXXXX.MSI

To resolve this, I have identified two potential methods:

Using Microsoft Program Install and Uninstall Troubleshooter (MicrosoftProgram_Install_and_Uninstall.meta.diagcab)

Manually deleting specific registry entries:

HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Installer\Products → Google Chrome folder

  `HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall` → Google Chrome folder
  
     `HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Products` → Google Chrome folder
     

However, both methods present challenges:

The first method is not feasible for over 700 endpoint users.

The second method is restricted by the InfoSec team, which does not permit registry deletion or the use of third-party tools.

Could you please suggest any alternative solutions or best practices to resolve this issue at scale?

Answer 1

Hello.

I am not sure if you have made a typo OR maybe there is an error with the .msi installer it self.

The correct path is *C:\Windows* You typed in *C:\WINDOWS*

This could mean there is an issue with: The installer & or Your windows registry

If you are having issues with more than one computer I would suspect that the installer it self may have an issue. You can try to contact Google or report a problem with Google if so determined.

You can always try an older version to install or just use MSedge

The solution to fixing your registry manually, would be to create your own bat file and run that.

To del or add to the registry you would use cmd.exe and the command reg Example " reg add MEOW " "reg del MEOW"

1. Google Chrome is not a Microsoft corp. product.
2. Google Chrome would be considered a 3rd part tool?

Answer: Create a Bat file + Check for:

Reason why it says "C:\WINDOWS"

Improper registry values

Disclaimer: making improper registry edits can lead to a soft-brick do at own risk