Azure Database for MariaDB server stuck in “Stopping” — can’t start or delete

Question

Hi all,

I’m encountering a control-plane issue with an Azure Database for MariaDB (Single Server) instance.

I manually pressed Stop on the server via Azure Portal. Since then, the server has been stuck in:

"userVisibleState": "Stopping"

1. It's been over 2 hours.
2. The Start and Delete buttons are greyed out.
3. I confirmed the state via Azure CLI: az mariadb server show --name iam-db --resource-group iam --query userVisibleState

What I’ve tried:

• Waited >2 hours
• CLI confirms "Stopping" state
• Attempted deletion from CLI and Portal — both blocked
• Confirmed this is not an InnoDB recovery issue — the DB was idle and healthy before the stop
• Cannot open a technical support ticket (basic plan)

Is there any way to force-complete this lifecycle transition or escalate to backend support without a paid plan?

Alternatively:

Does deleting the entire resource group help bypass the stuck state?

Any Microsoft-side remediation path for this known control-plane bug?

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Thanks in advance. Open to workarounds or references to existing incident IDs.

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