lost billing scope

Question

lost billing scope

Bob 20

Lost my billing link accidentally in Azure as I cancelled MS365 with GoDaddy (CSP). GoDaddy did not say that Microsoft 365 was linked to my Azure tenancy (the email address I already moved to gmail some time ago). GoDaddy says as it is more than 30 days ago that I cancelled MS365, they cannot restore it.

The tenancy is still live, but I can no longer access billing. How can I get access to billing again and continue payments (pay as you go)?

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Answer 1

@Bob

The billing ownership has been successfully transferred from GoDaddy to our organization. Following this change, we now have full access to billing profiles and Cost Management features within the Azure portal.

Please let me know if you face any challenge here, I can help you to resolve this issue further

Provide your valuable Comments.

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Answer 2

Nathan Roberts (SN) 1,006 Volunteer Moderator

Hey there, Bob

Are you able to access https://portal.azure.com?

If you are the admin and have no access to the tenant, please contact support via this link here: https://support.microsoft.com/en-us/topic/global-customer-service-phone-numbers-c0389ade-5640-e588-8b0e-28de8afeb3f2

You will need your tenant ID for this. You will need to explain what has happened to the team and they should be able to help.

Hope this helps,
Nathan

Vinod Pittala 4,095 Reputation points Microsoft External Staff Moderator

2025-05-28T22:55:12.4733333+00:00
Hello Bob,

To regain access to your billing account in Azure after losing the link, you can follow these steps:

Check for Access: Ensure that you still have access to your Azure tenant. Since you mentioned the tenancy is still live, sign in to the Azure portal.

Switch Directories: If you have access to multiple directories, you might need to switch to the correct one where your billing account is associated. You can do this by selecting your profile at the top right of the Azure portal and choosing Switch directory.

Check Billing Roles: Make sure you have the appropriate billing roles assigned to your account. If the original billing account owner has left, you may need to accept billing ownership of the subscription.

Review Agreement Type: Verify the type of billing account you have to ensure you are following the correct procedures for accessing billing.

Contact Support: If you are unable to access the billing account after trying the above steps, you may need to contact Azure support for assistance. They can help you regain access or provide guidance on how to proceed.

If you follow these steps and still encounter issues, reaching out to Azure support is likely the best course of action.

Use the link to contact support: https://portal.azure.com/#view/Microsoft_Azure_Support/HelpAndSupportBlade/~/overview

Please let me know if you need further help. I'm here to help you.

Thanks
Ashok Gandhi Kotnana 10,350 Reputation points Microsoft External Staff Moderator

2025-05-29T03:28:54.04+00:00

Hi @Bob,

I have reached out to you in a private message

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lost billing scope

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