How to Recover Microsoft Account Without Access to Phone Verification Due to War?

Question

I can log into the Hotmail account I created and the Microsoft Account I registered with. I can access both accounts on three mobile devices and two laptops. However, due to the war in my country, I can no longer reach my phone number, which is always required for verification. I tried to set up the Microsoft Authenticator, but it asks for a code. What should I do?

Answer 1

Hi @Alaa Ahmed

Thank you for reaching out to Microsoft Q&A Support and I apologize for any inconveniences caused by this issue. 

May I know if you are still able to sign in to your account using any alternative methods? 

If yes: you could access this link: https://mysignins.microsoft.com/security-info to change your old phone number and change the verification method

If not, kindly Call to Microsoft Hotline - Customer service phone numbers - Microsoft Support to get the support

Hope you will solve this problem soon. 

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