when i try to create Retention labels i get this error

Question

Diagnostic information:**{Version:1.0.2079.1,Environment:NEUPROD,DeploymentId:aks-scc-prod-northeurope,InstanceId:akswpool00024t,SID:71e411ed-eb53-4b06-bbba-ea79c538f9e0,CID:a568adef-eeba-4658-bff1-0147ab774bcb}

Time:2025-05-29T12:40:53.506Z

This is the error i get when i create Retention Label

Answer 1

I believe this may be the root issue:

https://admin.microsoft.com/Adminportal/Home?source=applauncher#/servicehealth/:/alerts/MP1085955

Users are unable to use event-based retention in Microsoft Purview Data Lifecycle Management and Records Management

Issue ID: MP1085955

Affected services: Microsoft Purview

Status: Service degradation

Issue type: Advisory

Start time: Apr 17, 2025, 3:30 PM EDT

More info

Users may experience errors in policy distribution status, or events failing to trigger the necessary retention label actions such as deletion or re-labelling.

Scope of impact

Your organization is affected by this event, and any user attempting to use event-based retention in Microsoft Purview Data Lifecycle Management and Records Management may be impacted.

Root cause

A recent change intended to improve a section of infrastructure responsible for Microsoft Purview functionality has degraded this infrastructure and resulted in impact.

Current status

May 31, 2025, 9:08 AM EDT

We've determined that a recent change intended to improve performance to a section of infrastructure responsible for Microsoft Purview functionality has degraded this infrastructure and resulted in impact. We're identifying potential mitigation steps to return the service to full health.

Next update by:

Wednesday, June 4, 2025 at 3:30 AM EDT

Answer 2

Open PowerShell as admin

Enter Connect-ippssession

You will be prompted to sign in, once signed in come back to PowerShell

Enter Enable-ComplianceTagStorage

Answer 3

Hi @Admin IT You’re encountering an error when creating a Retention Label in Microsoft Purview, specifically in the NEUPROD (North Europe) environment. However, the telemetry info you provided doesn’t include the exact error message or what happens during label creation.

Troubleshooting Steps:

While we wait for more info, here are some initial steps you can try:

• Clear your browser cache, or try a different browser (Edge, Chrome, etc.)
• Check your permissions you should be in the Compliance Administrator or equivalent role.
• Run the following PowerShell command to list retention policies:

    
    Get-RetentionCompliancePolicy | FL
  

  Use the following to create a new rule (if needed):

    
    New-RetentionComplianceRule -Name "<NewRuleName>" -Policy "<ExistingPolicyName>" -RetentionDuration Unlimited
  

• For more detailed information, you can refer to the official Microsoft documentation: Microsoft 365 Retention Documentation

To help troubleshoot further, please confirm:

• What exact error message appears when the issue occurs?
• Are you working in Microsoft Purview > Data Lifecycle Management > Retention labels?
• Does the error occur when saving the label, or earlier?
• Have other admins tried the same action and do they experience the same error?

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I hope this information helps. Please do let us know if you have any further queries.

Kindly consider upvoting the comment if the information provided is helpful. This can assist other community members in resolving similar issues.