404 Web Site not found. Followed FAQ solutions to no avail and flushed everything. How am I not configured correctly?

Question

404 Web Site not found. Followed FAQ solutions to no avail and flushed everything. How am I not configured correctly?

Adam Davis 40

[www.9packvt.com]

From there you can see the issue. I own the URL via GoDaddy and can't get it to work on Azure. Let me know what the next step I am to do is.

Luke Murray 11,436 Reputation points MVP Volunteer Moderator

2025-06-01T07:58:16.8466667+00:00

Hi, Adam.

Have you validated the domain in your App Service? If so are you able to supply a screenshot of your App Sevice configuration.
Adam Davis 40 Reputation points

2025-06-02T16:11:35.7433333+00:00

Yes.

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Luke Murray 11,436 Reputation points MVP Volunteer Moderator

2025-06-01T07:58:16.8466667+00:00

Hi, Adam.

Have you validated the domain in your App Service? If so are you able to supply a screenshot of your App Sevice configuration.
Adam Davis 40 Reputation points

2025-06-02T16:11:35.7433333+00:00

Yes.

Answer 1

TP 125.1K Volunteer Moderator

Hi Adam,

It appears your custom domains (apex & www) didn't finish the set up process, request/issue/deploy certificate, etc. for some reason. If you look at your Static Web App -- Settings -- Custom domains blade they should show as Validated with green check mark next to them. Below are some suggestions:

1. I checked and don't see CAA DNS record. Please create CAA in GoDaddy as shown below and click Save:

User's image

2. Once you have completed above, please delete the TXT record you created previously to validate the domain. It has value starting with "_dkb83". Since it has TTL of 1 hour, please wait 1 hour before moving to next step.

3. On your Static Web App Custom domains blade, please remove both www.9packvt.com and 9packvt.com. Next, add 9packvt.com , Generate code, and when you create TXT record in GoDaddy, select Custom for TTL and make it 600 seconds (10 minutes).

Wait to see if 9packvt.com will validate successfully, refreshing the page periodically. It may take 10-15 minutes before it shows up as Validated, and some additional time for certificate to be deployed out to global endpoints and thus will work if you test with browser.

Assuming 9packvt.com is successful, please add www.9packvt.com. You already have CNAME record in place so it should be easier process.

Please reply back with your results, whether positive or negative.

Please click Accept Answer and upvote if the above was helpful.

Thanks.

-TP

Shree Hima Bindu Maganti 4,775 Reputation points Microsoft External Staff Moderator

2025-06-02T06:45:08.1+00:00

Hi Adam Davis
Just checking in to see if TP information was helpful. If you have any further updates on this issue, please feel free to post/comment back.
Adam Davis 40 Reputation points

2025-06-03T14:57:31.61+00:00

So I am still not able to have the page load the site. Currently it is loading now the go daddy lander instead of the 404 error. This is after all the changes recommended from TP.
TP 125.1K Reputation points Volunteer Moderator

2025-06-03T15:34:12.6566667+00:00

So I am still not able to have the page load the site. Currently it is loading now the go daddy lander instead of the 404 error. This is after all the changes recommended from TP.

Adam, it appears you modified the CNAME record for www that points to your static web app and now it points to your apex domain (9packvt.com). So now it is redirect loop.

The CNAME should be pointing to your static web app green-beach-0a2e8a30f.4.azurestaticapps.net . Please modify the CNAME for www and point it to your static web app and set TTL to Custom 600 seconds. I just checked and it is set to 1 hour. Having it set to 600 seconds (10 minutes) will make troubleshooting faster.

After you make above change you may need to wait 1 hour for any existing cached lookups to expire.

What is currently showing in Custom domains blade? I'm thinking you would only use www.9packvt.com since that is what you have it redirecting to anyway. So you would remove 9packvt.com and www.9packvt.com and just add back www.9packvt.com using CNAME for validation.
Adam Davis 40 Reputation points

2025-06-03T17:23:15.25+00:00

After playing around I got it to connect to the Azure again but now there is an issue saying site is not found. Here is my configurations. I tested with the 9packvt and the www.9packvt. Neither were successful. What do I need to do? Should I restart the process? I deleted my spare url and currently am trying to have a reset piece altogether.
TP 125.1K Reputation points Volunteer Moderator

2025-06-03T18:22:22.4966667+00:00

I just tested and www looks fine to me, screenshot below:

For http to 9packvt.com it redirects to www so that is okay.

For https to 9packvt.com I get GoDaddy landing page. One option to fix this would be to create A record for @ pointing to the IP address given when clicking "Add a CNAME, ALIAS, or A record" link under Custom domains tab and then setting www.9packvt.com to be default domain.

That way if someone went to 9packvt.com it would hit static web app and then be redirected to www. Please note that there is only one default so this would happen for all custom domains under this same static web app.

Unfortunately GoDaddy DNS doesn't support ALIAS record.
Adam Davis 40 Reputation points

2025-06-04T06:50:13.88+00:00

I added as another custom domain but it did not work as well. Please give me an idea for a solution for the https otherwise.
TP 125.1K Reputation points Volunteer Moderator

2025-06-04T06:59:58.6566667+00:00

If you change the "Hostname record type" dropdown to A it will show you IP address. Then in GoDaddy DNS you can create A record for @ pointing to that IP.

In your Static Web App, you set www as default using "Set default" button at top. Once this is in place, if user navigates to 9packvt.com it will redirect them to www.9packvt.com.

Downside of above approach: a) the initial connection that is made to 9packvt.com isn't globally distributed. This shouldn't be a big deal since it is just doing 301 redirect anyway b) if you try to add additional custom domain, it too will be redirected to www.9packvt.com, which may not be what you want.

What do you think about above option?
Adam Davis 40 Reputation points

2025-06-04T07:42:48.2566667+00:00

So the issue is that I will need to setup customers to their own site that is the same idea as this custom domain. I can't do a direct redirect. Right now I had another domain working prior that I just tied back up called andersonlockvisualtech.com that is no longer keeping the original url. Currently I set it up to be to forward to resolve the https issue but that does not resolve the issue altogether as now the anderslock url doesn't work.
TP 125.1K Reputation points Volunteer Moderator

2025-06-05T08:08:31.9033333+00:00

So the issue is that I will need to setup customers to their own site that is the same idea as this custom domain. I can't do a direct redirect. Right now I had another domain working prior that I just tied back up called andersonlockvisualtech.com that is no longer keeping the original url. Currently I set it up to be to forward to resolve the https issue but that does not resolve the issue altogether as now the anderslock url doesn't work.

How many domains are you wanting to set up on this one site? Static Web App by itself isn't really designed for large number of domains on single site. As temporary measure you could have the apex domain with A record and no default. That way if people use the other domains they won't be redirected to www.

Are you planning on having people use the apex domains or will you try to only give them subdomains like www or both or something else? It's not ideal, but you could have your app do client-side redirect to subdomain such as www in case you plan to only give out subdomain but you anticipate people will use apex anyway.

There are other options you may want to consider such as putting Front Door in front of SWA, and/or you may want to switch to using different DNS provider.

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404 Web Site not found. Followed FAQ solutions to no avail and flushed everything. How am I not configured correctly?

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