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i have a microsoft account, used it as testing to practice for power bi . ( personal use )
i added the MFA to this email .
the microsoft authenticator data are wiped. and now im cant access via this email.
i need someone to help me to recover Admin Microsoft Account .
appreciate the help
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Hello @Daniel Abdel Sater ,
I understand that you are the only admin of the tenant and lost access due to MFA.Since you mentioned that you are the only Global Admin in the tenant, this qualifies as a tenant lockout scenario. To resolve this, we need to engage the Data Protection team via a support ticket to unblock your access.
To proceed, I will need a few details from you. As this information contains Personally Identifiable Information (PII), please share the following details via private message:
Contact phone number (add +Country code)
Contact email address
Global admin email address (affected account)
Country TimeZone
Please send me the detail via private message.
We can then connect offline to discuss further and assist you in resolving this issue.
Hello @Daniel Abdel Sater
Thanks for contacting MS Q&A. I will be able to help you with resolving your issues.
I will suggest you create an incident to MS support. The Will get you connected to the data protection team. https://azure.microsoft.com/en-us/support/create-ticket
Since you cant login kindly reach out to them Via the global support phone numbers: Global Customer Service phone numbers - Microsoft Support
Siri
Hello @Akpesiri Ogbebor
thank you for your help.
unfortunately it doesnt seem thay in my country exists a microsoft number that i can reach out to .
Would you suggest any other solution ?
Appreciate your time
@Daniel Abdel Sater which is your country, there is a toll free number.
tried to call on it but it doesn’t exist anymore .
Is there any other way i can reach out to the data protection team ? Like via email ?
Can you reply to Goutam Pratti's comment?
I did . Thanks for your follow up. Waiting the data team protection to get back to me
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The issue pertains to a tenant lockout, where no other global admin in the tenant has the necessary permissions to re-register MFA.
To resolve this, we have engaged our Data Protection team through a support ticket. They will reach out to you via email or phone to help restore access to the tenant and assist in resolving the issue.
Once the issue has been resolved by our support team, please feel free to revisit and kindly click "Accept Answer," as this will be helpful to other community members facing similar issues.