Issue with Account Recovery – Unable to Receive SMS Verification Code

Question

Hello Microsoft Support Team and Community,

I’m facing a critical issue with my personal Microsoft account. My only verification method is SMS, but I am no longer receiving authentication codes for signing in, even though I can receive SMS verification codes for password reset.

Key Details:

• Egypt is NOT listed among Microsoft’s regionally restricted countries for SMS receiving, so this issue should not be due to country-wide limitations.
• I can receive SMS verification codes only for password reset, but not for login authentication or security verification.
• My case has been escalated to the higher support team, but I have not received any feedback despite multiple follow-ups.
• I have spent the last four weeks troubleshooting with Microsoft Support, trying every available solution in their knowledge base—with no success.
• What I’ve Tried:
• Submitted 10+ support cases, but none provided a solution.
  • Tickets:
    • 7077476632 7077474717 7077170229 7076738357 7076694489 7076503790 7076315921 7076209080 7075872569
• Filled out the account recovery form, but my request was rejected.
• Explored alternative verification methods, but I have no email, Microsoft Authenticator, or backup options linked to my account.

What I Need:

I urgently need an alternative way to verify my account since SMS is no longer working for login authentication. I’d appreciate guidance from Microsoft moderators or users who have faced a similar issue.

Has anyone encountered this problem before? How can I escalate my case further or get direct assistance (including paid) from Microsoft?

Thank you in advance for any help!

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Tags:

#Account Recovery #Authentication Issues #Microsoft Support #SMS Verification #Login Problems #Escalation Request