Microsoft Support is not working, I need urgent help!!!

Question

I am writing to formally express my frustration and disappointment with the current state of Microsoft Support, particularly regarding my blocked Azure subscription.

My Azure subscription has been inaccessible for several days due to unspecified "security issues" flagged by Microsoft. Despite opening multiple support tickets, the only response I have received is a repeated promise that the issue will be resolved "soon" — first in 24 hours, then 48 hours, then 72 hours, and now I'm being told it could take 1 to 2 weeks.

This lack of clarity and meaningful communication is unacceptable.

To make matters worse, the support interactions appear to be handled by a team based in India, and the responses are highly scripted, repetitive, and unhelpful. I keep receiving generic replies thanking me for my patience, with no actual explanation or progress update. I do not intend to stereotype, but I must point out the lack of effective support I am experiencing.

I have also tried calling several times to the Microsoft support number (+45 8233 3100), but the automated AI answering fails to understand the nature of the problem and ends the call abruptly. This is beyond frustrating — it feels like the support system is completely broken.

As a result of this issue, I am losing clients and incurring financial losses. Yet, I have no way to escalate the issue or get in touch with a competent support manager.

I am left with no option but to post this message publicly in the hope that someone at Microsoft will take notice and take appropriate action. I urge Microsoft to re-evaluate the quality and responsiveness of its outsourced support services.

I request immediate assistance from a qualified support manager to resolve this issue and restore my Azure subscription access without further delay.