I called the Support line and it misheard certificate as subscription

Question

I called the support line for help and it misheard certificate for subscription. It recited a URL at me and hung up and now since it's apparently recorded my number it will only default to subscription and reciting that URL at me and hanging up. It's intensely frustrating and completely useless. I called the alternate line but apparently since my number is now in the system it will also only revite that subscription URL at me and hang up.

I'm literally crying. This is awful service.

Answer 1

Hi @LaTasha Huff , 

Thanks for reaching out to the Microsoft Q&A Forum. 

I'm really sorry to hear about your frustrating experience with the support line. It sounds incredibly difficult to be caught in a loop where the system misunderstands your request. I completely understand why you're feeling so upset right now.  

As a moderator on the Microsoft Q&A Forum, I unfortunately cannot directly assist with issues related to personal account details, certificates, or specific call center experiences. 

However, to resolve your issue, you can try visiting the Training, Certification, and Program Support to post your question directly there to get assistance from the specialized team. Please be patient, as it may take a little time for their specialized team to respond. 

Additionally, given your frustrating experience with the phone support, I encourage you to submit formal feedback through the Ideas · Community. Your input is important for helping Microsoft improve its service quality.  

Thank you for your understanding! 

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