Azure Error message: AADSTS5000225: This tenant has been blocked due to inactivity.

Question

Azure Error message: AADSTS5000225: This tenant has been blocked due to inactivity.

Eran BR 5

Hi,

I'm getting an error when login to Azure:
Error message: AADSTS5000225: This tenant has been blocked due to inactivity.

This is my @outlook.com account.

Everything under Office 365 work fine.

Tried a LOT of things with the support but in the end they tell me to reach out to commercial support, but I am private and cant get support...

Please Help!

Eran

Navya 20,100 Reputation points Microsoft External Staff Moderator

2025-06-03T15:51:18.61+00:00
Hi Eran BR

The error message you encountered indicates that your tenant has been inactive for over 200 days past the billing cycle, triggering Microsoft’s effort to remove inactive tenants. When a tenant remains inactive for this period, the OMS commerce system imposes a login block (AADSTS5000225). Twenty days after the login block is applied, the tenant is permanently deleted.

Tenant inaccessible due to inactivity

If you plan to unblock your inactive tenant, it’s essential that it has been blocked for less than 20 days. After the 20-day period, the tenant is permanently deleted and cannot be recovered.

If it has been less than 20 days since the block, please provide the following details for further assistance over private messages.

Tenant ID

Error Code

Correlation ID from the recent failure

Timestamp from the recent failure

Business impact and justification for restoring the tenant, and an explanation of the impact if the tenant cannot be restored

Note: If it's a test tenant, please re-create a new tenant for testing purposes.

Quickstart: Create a new tenant in Microsoft Entra ID
Navya 20,100 Reputation points Microsoft External Staff Moderator

2025-06-04T10:51:36.1533333+00:00
Hi Eran BR

As requested above, to unblock your tenant, we require the details listed below. Could you please share them via private message?
If it has been less than 20 days since the block, please provide the following details for further assistance over private messages.

Tenant ID

Error Code

Correlation ID from the recent failure

Timestamp from the recent failure

Business impact and justification for restoring the tenant, and an explanation of the impact if the tenant cannot be restored

1 answer

Your answer

Navya 20,100 Reputation points Microsoft External Staff Moderator

2025-06-03T15:51:18.61+00:00

Hi Eran BR

The error message you encountered indicates that your tenant has been inactive for over 200 days past the billing cycle, triggering Microsoft’s effort to remove inactive tenants. When a tenant remains inactive for this period, the OMS commerce system imposes a login block (AADSTS5000225). Twenty days after the login block is applied, the tenant is permanently deleted.

Tenant inaccessible due to inactivity

If you plan to unblock your inactive tenant, it’s essential that it has been blocked for less than 20 days. After the 20-day period, the tenant is permanently deleted and cannot be recovered.

If it has been less than 20 days since the block, please provide the following details for further assistance over private messages.

Tenant ID

Error Code

Correlation ID from the recent failure

Timestamp from the recent failure

Business impact and justification for restoring the tenant, and an explanation of the impact if the tenant cannot be restored

Note: If it's a test tenant, please re-create a new tenant for testing purposes.

Quickstart: Create a new tenant in Microsoft Entra ID
Navya 20,100 Reputation points Microsoft External Staff Moderator

2025-06-04T10:51:36.1533333+00:00

Hi Eran BR

As requested above, to unblock your tenant, we require the details listed below. Could you please share them via private message?
If it has been less than 20 days since the block, please provide the following details for further assistance over private messages.

Tenant ID

Error Code

Correlation ID from the recent failure

Timestamp from the recent failure

Business impact and justification for restoring the tenant, and an explanation of the impact if the tenant cannot be restored

Answer 1

Abiola Akinbade 29,490 Volunteer Moderator

Hello Eran BR,

Thanks for your question.

If a tenant remains inactive for over 200 days past the billing cycle, Microsoft initiates a process to remove inactive tenants. The tenant is deleted after 20 days of being inaccessible due to inactivity and it isn't recoverable.

https://learn.microsoft.com/en-us/entra/fundamentals/inaccessible-tenant.

If it is beyond 20 days, you do not have the option to recreate.

I would recommend you reach out to support here:

https://support.microsoft.com/en-us/topic/customer-service-phone-numbers-c0389ade-5640-e588-8b0e-28de8afeb3f2

You can mark it 'Accept Answer' and 'Upvote' if this helped you

Regards,

Abiola

Eran BR 5 Reputation points

2025-06-03T13:29:47.74+00:00

Hi Abiola,

Thanks for your reply.

Unfortunately, I’m completely unable to sign in with my account. I immediately receive this error when trying to access the Azure portal:

AADSTS5000225: This tenant has been blocked due to inactivity

Because of this, I can't sign in to the Azure portal, and I also can't open a support ticket through the usual channels. To make things worse, since I’m not a business customer, the phone support keeps referring me back to the website – which I can’t access due to the login issue.

It’s a frustrating loop with no way out.

Is there any way to break this cycle and get support to help me remove or bypass the blocked tenant?

I’d really appreciate any help.

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Azure Error message: AADSTS5000225: This tenant has been blocked due to inactivity.

1 answer

Your answer