I get an error when creating a Microsoft Entra ID

Question

After logging in to the Azure portal, when I click the Create Microsoft Entra ID button, I get the following error: There is a problem with authentication.

The portal is experiencing issues obtaining an authentication token. This may result in a degraded rendered experience.

Additional information from the call to obtain the token:

Extension: Microsoft_AAD_IAM

Resource: identity.diagnostics

Details: interaction_required: AADSTS160021: Application requested a user session which does not exist. Trace ID: c7b36104-5a4d-450a-a992-dfe4be02d801 Correlation ID: d886113d-ff82-46d5-b227-be86245f2c8e Timestamp: 2025-06-05 06:22:03Z

Answer 1

Hello コアシステム 株式会社,

Thanks for your question

So this is a AppSessionSelectionInvalidSessionNotExist error which means Application requested a user session that doesn't exist. i.e it is logging in to an account that does not exist. To resolve

• Try logging into a private/incognito tab or a different browser. Preferrably edge Inprivate
• Also try Clearing browser cache and cookies

See similar issues here:

https://answers.microsoft.com/en-us/msteams/forum/all/how-to-fix-error-code/ec934223-3a07-4c37-83c1-881d81ab0e72?page=2

You can mark it 'Accept Answer' and 'Upvote' if this helped you

Regards,

Abiola