Delete subscription

Question

Admin,

I created new subscription for testing purpose under ******@outlook.com but unfortunately couldn't cancel & delete it then paid unnecessarily about $17.72, So now still cannot delete my two subscription it says disabled, Please help me to cancel & delete it

Is there any method to get my money back? If so, Please let me know

Thank you,

Seraj

Answer 1

@SERAJ KAVITILAKA

Azure subscription cannot be deleted right away. You first cancel (disable/suspend) the subscription and after 90 days if not made active again it will be automatically deleted.

For refund follow below process: -

Apologize for any inconvenience this may have caused you.

From the snippet, it appears that a case has been opened for you. However, to verify the status of your support request, please follow these steps:

1. Go to the Portal.

Search for "Help + Support." Click on "All support requests" to find the recently created ticket, if you have done so.

Here is an example for your reference.

If the support request has not been created yet, please follow the steps below to create a new request:

Go to the Portal and search for "Cost Management + Billing." Click on "New Support request." Describe your issue as "billing," as shown below then click "Next" and choose your subscription. Come all the way down and select "Contact support" and "create a support request". Provide the required details as shown below. After clicking the "Next" button, click on "Return to support request" on the second page Fill in the remaining details and create a new request.

Note: the refund process will begin once the support team contacts you and gathers the necessary details. Apologize for any inconvenience this may have caused you.

Hope this helps!

let us know if any help, we will always help as you needed.!

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