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Our organization received a renewal on the annual $2,000 Non-profit Azure grant. The grant has been applied to the incorrect account. I've contacted support from both accounts but have they have been unable to figure out how to apply our grant to the existing subscription. It's the same subscription we've used for many years.
We really could use some help.
Hello,
The issue you have can only be resolved by support. No one in the Q&A forum here has access to fix this.
Did you access support via your portal https://portal.azure.com
then click on the hamburger menu to find the support option:
It was difficult getting through to the Nonprofit Sponsorship team, but I think my support ticket was properly forwarded today. I didn't expect anyone here to fix it. I was looking for advice after no success from support.
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Open a support ticket and ask them to merge the subscription together