Planned AVD UDP related maintenance is highly disruptive - 5NS_-BXG

Question

Planned AVD UDP related maintenance is highly disruptive - 5NS_-BXG

rcadmin 20

This maintenance that has been happening all week, URL below, is claiming to be "non impactful" when it is the opposite. our resources are in EAST US 2. During working hours, the maintenance is highly disruptive to my users, i'm receiving overwhelming tickets from users reporting conneciton issues the entire week, all day during work hours. It appears this planned maintenance has gone awry and is not respecting the stated time boundaries for the regions. Can someone provide me an update or something? This is going very poorly and extending over a whole week, what a mess!

https://app.azure.com/h/5NS_-BXG/171b68

Travis Lamming 6 Reputation points

2025-06-11T20:02:06.09+00:00

We also received this maintenance message for North Central, are you also seeing the same issues there? We have noticed it potentially with our own AVD desktops as well as a client of ours in the same datacenter. Please advise, thanks!

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Travis Lamming 6 Reputation points

2025-06-11T20:02:06.09+00:00

We also received this maintenance message for North Central, are you also seeing the same issues there? We have noticed it potentially with our own AVD desktops as well as a client of ours in the same datacenter. Please advise, thanks!

Answer 1

Nikhil Duserla 8,180 Microsoft External Staff Moderator

Hello @rcadmin,

I understand your issue. We’ve identified that the planned UDP-related maintenance for Azure Virtual Desktop (AVD) is causing significant disruption. Although the maintenance was initially classified as non-impactful, users particularly in the East US 2 region have experienced persistent connection issues throughout the week, especially during business hours.

We are continuing to monitor the situation closely and will provide updates as they become available.

Thank you!

rcadmin 20 Reputation points

2025-06-06T14:35:14.2933333+00:00

Ok thanks for confirming. Do you have an update? My users report the issue gets WORSE if they do anything graphically demanding, like panning in a drawing. Is there an ETA on when this is fixed? My users are saying its unusable.

Also, how would I pursue credits to be compensated for the lost time?
Nikhil Duserla 8,180 Reputation points Microsoft External Staff Moderator

2025-06-09T17:39:00.74+00:00

Hello @rcadmin,

Could you please let me know if you are still experiencing the issue? In the meantime, I will be checking with our team regarding the matter.

Thank you!
rcadmin 20 Reputation points

2025-06-10T07:10:34.52+00:00

Hi Nikhil,
My users reported they are back to normal, no connectivity issues yesterday
Nikhil Duserla 8,180 Reputation points Microsoft External Staff Moderator

2025-06-10T14:34:17.96+00:00

Hello @rcadmin,

Thank you for informing us that the issue has been resolved. We truly appreciate your update. If you encounter the same issue in the future, please feel free to reach out here with the logs.

We’re happy to assist you!
rcadmin 20 Reputation points

2025-06-10T14:59:46.96+00:00

Thanks for the offer Nikhil, but you said you would get with your team for more info. I'd like to know what happened? I had my executive team breathing down my neck last week. I need to produce an explanation on what happened and Microsoft is not quite being forthcoming and honest about what went awry here, it is a little concerning, as if they are trying to cover up mistakes....
Nikhil Duserla 8,180 Reputation points Microsoft External Staff Moderator

2025-06-10T15:06:22.4966667+00:00

Hello @rcadmin,

Could you please share the activity logs in a private message that contributed to the issue your team faced last week? Kindly navigate to the Activity Logs, filter the relevant date and time, and send the details in a private message.
rcadmin 20 Reputation points

2025-06-10T15:14:40.8033333+00:00

sorry this is not answered. I'm not putting any more time into this. You have told me that Microsoft ran into issues in this maintenanice. Ther emust be some report somehwere indicating what went wrong.

A planned maintenance said "there will be no impact" but there was a week long impact. I have higher ups I have to answer to. You don't need my logs to get the answer i'm asking for. My question is "what happened, why did this non-impactful maintenance have a huge impact to not jsut my company, but many, for a full week"
Nikhil Duserla 8,180 Reputation points Microsoft External Staff Moderator

2025-06-10T15:20:18.37+00:00

Hello @rcadmin,

However, we can find the reason in the activity logs, which makes it clearer and easier to understand.
rcadmin 20 Reputation points

2025-06-10T15:22:43.5833333+00:00

ok how do i get these activity logs?
Nikhil Duserla 8,180 Reputation points Microsoft External Staff Moderator

2025-06-10T15:49:00.7666667+00:00

Hello @rcadmin,

Navigate to the portal, select the service, and find the Activity Logs below the Overview section on the left-side blades. Click on it, filter by time and date, and post the details in a private message. I would also appreciate it if we continued this conversation in private messages to avoid sharing confidential information.

Thank you!

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Planned AVD UDP related maintenance is highly disruptive - 5NS_-BXG

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