Windows365 Boot to Personal PC no longer works after resizing

Question

We are using Windows 365 Enterprise for staff and we use Windows 365 Boot on the physical machines.

When resizing a Cloud PC to another size, it will successfully redeploy however the user cannot log back into their Cloud PC from the same physical PC as before.

Once they connect, it hangs on "It's taking awhile to connect", and if you click Cancel this popup from Remote Desktop appears briefly:

"The connection information for this resource is invalid. Refresh the Workspace and try again"

Deleting the user's profile on the physical machine solves this issue, but it takes a lot of manual work to get PowerShell to delete it and you have to physically access the PC which isn't an option sometimes.

Any advice on how to make a resize go smoother or make it so the local profiles are updated/deleted?

Answer 1

I just ran into the same issue.

To resolve I had to get to the underlying PC and open the windows app on it, then connect to the cloud PC. After that disconnect, and attempt the normal boot to cloud PC and no further issues

To get to the underlying PC, update the registry key Computer\HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\PolicyManager\current\device\CloudDesktop:BootToCloudMode from 1 to 0 to get back to normal boot to cloud PC change the 0 back to a 1. We are running into this a lot now, and are trying to find a better solution, but this is all we got right now.