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Creating a Conditional Access policy results in an error page due to PolicyBlade failing to be retrieved from server

Bradley Rasmussen 0 Reputation points
2025-06-08T22:05:24.85+00:00

When attempting to create a new Conditional Access policy in Entra Admin Centre, I get an Error Page stating there is "Error displaying your content". The resources it is related to is PolicyBlade.

The details are:

rror: Failed to retrieve the blade definition for 'PolicyBlade' from the server. Manual require of the following modules failed; ["_generated/Blades/PolicyBlade" : {Error: Couldn't load "_generated/Blades/PolicyBlade" at "https://afd-v2.hosting.portal.azure.net/conditionalaccessux/Content/Dynamic/cfgryIzYpKni.js" as the following dependencies failed to load; ["Policies/Policy/PolicyBlade" : {Error: Couldn't load "Policies/Policy/PolicyBlade" at "https://afd-v2.hosting.portal.azure.net/conditionalaccessux/Content/Dynamic/cfgryIzYpKni.js" as the following dependencies failed to load; ["Policies/Policy/Target/CloudAppsService/CloudAppsService"

Microsoft Security Microsoft Entra Microsoft Entra ID
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  1. Vigneshwar Duvva 2,300 Reputation points Microsoft External Staff Moderator
    2025-06-10T03:41:39.5733333+00:00

    Hello @Bradley Rasmussen

    The "Error displaying your content" when creating a Conditional Access policy in the Microsoft Entra admin center typically stems from the portal’s frontend modules failing to load due to network issues, browser problems, or service-side errors.

    Clear Browser Cache/Cookies

    The error often arises from cached scripts conflicting with newer versions. Clear your browser cache/cookies and reload the Entra admin center.

    Use an InPrivate/Incognito window to bypass cached data entirely

    Test with Edge, Chrome, or Firefox. Disable browser extensions (e.g., ad blockers) that might interfere.

    Open the browser’s developer tools (F12) and check the Console and Network tabs for failed script loads (e.g., cfgryIzYpKni.js). This can confirm whether scripts are being blocked by your network.

    I hope this information is helpful. Please feel free to reach out if you have any further questions.

    If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment"

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