Problem Update Edge error Hardware not compatible

Question

Good morning,

I can't update EDGE and in the logs this is: [05/28/25 15:54:53.175][MicrosoftEdgeUpdate:msedgeupdate][19316:14148][AppState::Error][0x00D00370][0x8004081e][Unable to install on this device because it does not meet the minimum hardware requirements for Microsoft Edge.]

The PC is also the latest generation with intel i7 14Th gen, what could it be?

Answer 1

Good morning,

Thanks for sharing the error log. The message:

[Unable to install on this device because it does not meet the minimum hardware requirements for Microsoft Edge.]

is usually misleading, especially when you're running a modern CPU like the Intel i7 14th Gen.

Here are a few things to check and try:

1. Check for Windows Compatibility

Ensure your version of Windows supports the current version of Edge:

Edge requires Windows 10 version 1809 or higher (and of course, it works on Windows 11).

If you're using a custom or stripped-down Windows build (such as Windows LTSC or Embedded), Edge updates may be blocked.

2. Edge Update Service Might Be Corrupted

Sometimes the Edge auto-update components become broken or corrupted.

Fix:

Open Command Prompt as Administrator and run:

"%ProgramFiles(x86)%\Microsoft\EdgeUpdate\MicrosoftEdgeUpdate.exe" /uninstall

Then download and reinstall Edge from the official site:
https://www.microsoft.com/edge

3. Check Group Policy or Registry Settings

If you're on a company-managed device, policies might block updates.

Check this registry key:

HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\EdgeUpdate

Delete or modify the value if it contains restrictive settings (like UpdateDefault = 0).

4. Download the Full Offline Installer

You can bypass the update issue by doing a full reinstall:

Edge for Business – Offline Installer

Choose your platform and architecture (e.g., Windows 64-bit).

Download and run the “Standalone Installer”.

5. BIOS or Virtualization Interference

In rare cases, some virtual machines or BIOS settings may cause Edge's update check to misidentify hardware.

Make sure virtualization is disabled (if not needed).

Update your BIOS and chipset drivers from the motherboard manufacturer’s website.

Let me know how it goes.

Best regards