Unexpected $255.98 Azure charge in May — previous refund already issued in April

Question

Hello,

I'm requesting help regarding a billing issue that occurred in May 2025. My Azure account (Eyal Berda) was charged $255.98 — significantly higher than my usual monthly usage, which is typically under $10.

I previously received a one-time courtesy refund for April (where usage was $74.23), but this month’s charge was even more unexpected.

The reason is that I unintentionally created a SQL database via SSMS on April 27th while practicing interview questions during a period of unemployment. I deleted the resource on May 20th after noticing the unusual cost buildup.

This charge does not reflect our typical usage for the Uninet project, and I believe this case deserves another review — despite the April refund.

I attempted to request a refund via the Azure portal multiple times, but each attempt led me back to the “Request a refund” flow, where the invoice for May was either not listed or no refund amount was selectable. As a result, I was unable to proceed with the refund process through the standard system.

I would truly appreciate a review of this issue by the billing team.

Thank you,

Eyal Berda

my email is <PII removed>

Answer 1

Hi Eyal,

Please carefully follow my instructions below to create billing support request and avoid getting stuck in endless loop. This will allow you to discuss your refund with a billing support engineer.

Please let me know that you were able to create ticket or if you had any issues.

1. Navigate to this link to start the process:

https://portal.azure.com/#view/Microsoft_Azure_Support/HelpAndSupportBlade/~/overview

2. Click Create a support request button at top

3. If you see Support AI Assistant, click Switch to old experience button on right. Otherwise, continue to Step#4

4. On left, enter billing in the box and click Go

5. Select Billing and click Next

6. Select your subscription from the dropdown and click Next

7. At this point there will be a delay of several seconds, and then various options will be displayed. Click Create a support request button at the top. DO NOT CLICK any of the other options.

8. Fill out screen, Summary, Problem type, Problem subtype, then click Next button at bottom

9. There will be another several second delay, and then some solutions will be displayed (this is similar to above). DO NOT CLICK any of the solutions, instead click on Return to support request button in upper left corner, similar to below

10. Now you are back at support case. Click Next button at bottom to continue to Additional details tab. Fill out information as required, one of the items you may need is your Subscription ID.

You can open separate browser tab and navigate to your subscription in portal, the ID is there, click the copy button to the right of it, then paste it into the box on Additional details tab. Click Next to advance to Review + create tab, then click Create.

You should receive an automated email within a few minutes and then be contacted by support within 1 business day.

Please click Accept Answer and upvote if the above was helpful.

Thanks.

-TP