Unexpected billing received for Azure Subscription

Question

Hello,

I have been using Azure AI to prepare for my exam. I created an account and opted for what I believed was the Azure Free subscription. However, I am unsure which option I selected and recently discovered that it operates on a pay-as-you-go basis. I did not notice this for quite some time and have now received a bill exceeding 150 Euros. This was an unintended mistake. Is there any way I can obtain a refund and get my money back?

Thank you.

Answer 1

Hello Esakkiponraj Esakkimuthu,

Thanks for your question

I would generally recommend that you create a billing support request so you can speak directly with a support engineer and request a refund. This may or may not result in a refund based on their assessment, but you can try. Do note that billing requests are free 

I will guide you on how to create a billing ticket below:

1. Go to the support page and click Create a support request. Like in the screenshot

https://portal.azure.com/#view/Microsoft_Azure_Support/HelpAndSupportBlade/~/overview

3. On the right hand pane you will see a describe your issue. It will initially attempt to help use the assistant to help resolve. Type billing in the box and select billing then click next this will bring your subscription which you select. It will load up some items, scroll down to the “help+support” part and click create create a support request

Clicking this will take you to the support page.

After filling the first page it will try to recommend solutions for you, which since you want a support request and need assistance, do not click any. Instead wait a bit.

Then you can describe your issue and get assistance

See: https://learn.microsoft.com/en-us/azure/cost-management-billing/manage/avoid-charges-free-account?source=recommendations

You can mark it 'Accept Answer' and 'Upvote' if this helped you

Regards,

Abiola