Cannot see the Provisioning logs since more than 12 hours

Question

I have started synching via MTO around 15K accounts but after several hours I cannot see the logs since more than 12 hours. I have tried to restart the provisioning but since then no more updates. it seems stucking

Answer 1

Hello @Danilo Di DomizioIssue: Cannot see the Provisioning logs since more than 12 hours

Solution:

Issue resolved by @Danilo Di Domizio

If you have any other questions or are still running into more issues, please let me know. Thank you again for your time and patience throughout this issue.

Please remember to "Accept Answer" if any answer/reply helped, so that others in the community facing similar issues can easily find the solution.

If this answers your query, do click ``` Accept Answer`` and ``Yes` ``.

Answer 2

If you cannot see the Provisioning logs after more than 12 hours, it's possible that the provisioning service is still running but has not completed its initial cycle. The initial cycle can take anywhere from 20 minutes to several hours, depending on the size of the directory and the number of users being provisioned. If the service appears stuck, you may want to check the provisioning logs to see if there are any errors or if the service is performing any operations.

If the provisioning seems to be in an unhealthy state, the configuration may have gone into quarantine. You can also try restarting the provisioning service again, but be aware that it may take additional time for updates to reflect.

---

References:

• No users are being provisioned
• Configure cross-tenant synchronization
• Cloud sync troubleshooting