I received a bill after I close my account.

Question

Last month, I closed all my Azure subscriptions and removed everything associated with that tenant. However, today I received an invoice.

I followed some of the instructions and went to Help + Support to create a support ticket, but I keep encountering an error and can't submit the ticket. I've tried clearing cookies, clearing data, and opening in a private browser, but the error persists.

Could you please advise me on what steps to take next?

Answer 1

Hello W Ing,

Based on our review, since your subscription has been cancelled, the invoice you received for June 2025 pertains to the remaining storage usage that was still active under your subscription. This is a standard procedure, and such charges may occur even after cancellation if there is residual usage.

Additionally, we are unable to access any details from your portal, as there is no active billing account or recent invoices available. This further supports the likelihood that the charge is related to the remaining storage data.

If you have any questions or concerns regarding this matter, please don’t hesitate to let me know—I’m here to assist you.

Also, if the information provided has been helpful, kindly consider clicking “Accept the answer” and “Upvote it”. This helps other community members who might be facing similar issues and is greatly appreciated.

Thank you!

Answer 2

Have you tried this ?

You can reach out Azure billing and subscription management team by creating a billing support request. Billing support request via Azure portal is free for all Azure customers and doesn't require a paid support plan. Please select 'Billing' under 'issue type' while creating the support request.

https://azure.microsoft.com/en-in/support/create-ticket

Please feel free to click the 'Upvote' (Thumbs-up) button and 'Accept as Answer'. This helps the community by allowing others with similar queries to easily find the solution.

Answer 3

Hello W Ing,

Please carefully follow my instructions below to create billing support request and avoid getting stuck in endless loop. Please let me know that you were able to create ticket or if you had any issues.

1. Navigate to this link to start the process:

https://portal.azure.com/#view/Microsoft_Azure_Support/HelpAndSupportBlade/~/overview

2. Click Create a support request button at top

3. Click Switch to old experience button on right

4. On left, enter billing in the box and click Go

5. Select Billing and click Next

6. Select your subscription from the dropdown and click Next

7. At this point there will be a delay of several seconds, and then various options will be displayed. Click Create a support request button at the top. Do not click any of the other options.

8. Fill out screen, Summary, Problem type, Problem subtype, then click Next button at bottom

9. There will be another several second delay, and then some solutions will be displayed (this is similar to above). DO NOT CLICK any of the solutions, instead click on Return to support request button in upper left corner, similar to below

10. Now you are back at support case. Click Next button at bottom to continue to Additional details tab. Fill out information as required, one of the items you need is your Subscription ID.

You can open separate browser tab and navigate to your subscription in portal, the ID is there, click the copy button to the right of it, then paste it into the box on Additional details tab. Click Next to advance to Review + create tab, then click Create.

You should receive an automated email within a few minutes and then be contacted by support within 1 business day.

Please do not forget to "Accept the answer” and “upvote it” wherever the information provided helps you, this can be beneficial to other community members.it would be greatly appreciated and helpful to others. Thanks